Key Accounts Coordinator (Medical Aids)

To support the Industry Relations (Medical Aid) Team with the management, overall administration, and coordination of service provider agreements and/or arrangements for the Group.

Job Objectives

• To track, manage and resolve any and all queries regarding service provision, aligned to agreements/arrangements, with the appropriate internal and external stakeholders in a timely and professional manner.
• To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in the delivery of our service provider agreements, including IT, Audit, Legal, Finance (Debtors), and Operations as well as the Healthcare Team.
• To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/arrangements, etc.
• To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to coordinate ad-hoc analysis, as required.
• To provide accurate and timely research results on funder benefits and changes to industry/scheme rules/benefits, working with the KAMs to identify commercial opportunities in the Clicks environment.
• To assist the KAM and Exec with relationship building and relationship management activities (e.g., presence at meetings, presentations, wellness days, scheduled events through communication (files updates, etc.)
• To assist the marketing team with the coordination of marketing, communications, and events that are aligned with the service provider agreements/arrangements and increased commercial activities.

Qualifications and Experience:

• Matric (Essential)
• Diploma in Healthcare or related (Desirable)
• Min 3-4 years corporate work experience
• 2-3 years Customer Relations experience/Corporate B2B Service – excluding call centre, account management (Essential)
• 1-2 years solid administration experience (Essential)
• 1-2 years Health Care and/or Retail related work experience (Desirable)

Skills, Abilities and Job Related Knowledge:

• Knowledge of Medical Aids in SA (Desirable)
• Knowledge of Pharmacy Retail (Desirable)
• Time Management
• Computer Literacy - Microsoft Office (Advanced Excel)
• Planning & Organising and attention to detail
• Communication and Relationship Management Skills
• Analytical Skills
• Entrepreneurial skills (Identifying commercial opportunities)
• Marketing Skills
• Service Delivery/Desire to Deliver/Customer Focus