Trainer

Job Description

Job title: Trainer  Job description  Main responsibility of the trainer is to guide the new users as well as current customers of Syrve on how to use Syrve and rollout of end-user training for the Syrve users. He/she will guide in the selection and application of appropriate training mediums; including on-site trainings, e-trainings and remote webinar sessions via zoom or teams. He/she will also support the design of dynamic learning materials tailored for Syrve customers and partners and conduct employee training assessments to help inform materials design and teaching methods. Trainer as main expert of entire software must know Syrve in and out and understand restaurant requirements   Syrve Trainer Responsibilities and Duties Follow the training plan  Share training plan with customers before training  Follow the SOP for trainers  Provide a training to the customers on site and remotely  Sign off training materials  Share manuals with customers  Design training curriculum and modifications to enhance effectiveness.  Get customer complaints and refer them to related departments and to the manager  Conduct error walkthroughs with customer remotely and on site  Open cases in CRM, Pyrus and document customer issues.   Procure client sign off when needed.  Support clients in Telegram and Whatsapp or via phone calls  Close cases in CRM, Pyrus when suitable.  Check knowledgebase for solutions to customer issues and questions.  Escalate issues to suitable department when suitable.  Demand attention from company team members when customer is in emergency.  Update customers on expected issue resolution time frame during training.   Respond to customer queries on company product presentation to customers.  Conduct independent continuing education on software updates 

Job Requirements

Requirements Experience in POS software or similar ERP system   Valid driving license with own car  Customer orientation and ability to adapt/respond to different types of characters  Ability to stay calm when customers are stressed or upset.  Comfortable using computers.  Strong phone, email and chat handling skills and active listening  Familiarity with CRM systems and practices  Ability to multi-task, prioritize, and manage time effectively