الصفحة الرئيسية البحرين Team Leader - Guest Services
الصفحة الرئيسية البحرين Team Leader - Guest Services
Team Leader - Guest Services
دوام كامل
في ROTANA HOTEL
في
Bahrain
نُشرت يوم November 22, 2024
تفاصيل الوظيفة
Job Description We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:
- Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
- Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
- Maintain an up-to-date knowledge of the hotel and local services, supply information, respond to guest queries, and promote inter-hotel sales and in-house facilities.
- Maintain and update guest history profiles through the Opera guest profile system.
- Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
- Block rooms ensuring allocation according to guest expectations, utilizing guest history and communicating with all related departments to create awareness of any special requirements.
- Give courtesy calls and complete the daily call log as per established guidelines.
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
- Hotels
- Hospitality
- Chefs
- F&B
- Front Desk
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This <strong>Extended Diploma in Strategic Management and Leadership</strong> has been created for Senior Managers who have the responsibility to translating organisational strategy into effective performance, this course allows managers to understand and focus on the requirements of implementing an organisation’s strategy. Developed to reflect current best practice in <strong>Strategic Management and Leadership</strong>, this <strong>Extended Diploma</strong> will help you develop your high-level understanding of <strong>Strategic Management and Leadership</strong> in the workplace.<br /> <br /> <strong>Course description:</strong> <ul> <li><strong>Qualification type:</strong> BTEC Professional qualification</li> <li><strong>Qualification title:</strong> Pearson BTEC Level 7 Extended Diploma in Strategic Management and Leadership</li> <li><strong>Level:</strong> Level 7</li> <li><strong>Accreditation status:</strong> Accredited</li> <li><strong>Guided Learning Hours (GLH):</strong> 300</li> <li><strong>Credits:</strong> 120</li> <li><strong>Total Qualification Time (TQT):</strong> 1200</li> <li><strong>Qualification number (QN):</strong> 501/0998/4</li> <li><strong>Availability:</strong> UK and international</li> </ul> <strong>What skills will I gain?</strong> <ul> <li>Engage in learning that is relevant to them and which gives them opportunities to develop a range of skills, techniques and attributes essential for successful performance in working life</li> <li>Achieve a nationally recognised Level 7 vocationally-related qualification</li> <li>Progress to employment in a particular vocational sector</li> <li>Progress to related general and/or vocational qualifications</li> </ul> <strong>COURSE CURRICULUM</strong> <ol> <li>Getting Started</li> <li>Module Book</li> <li>Qualification Specification</li> <li>Study Materials</li> <li>Recommended Books And Reading Materials</li> </ol> <br /> <strong>How will I be assessed?</strong><br /> <br /> Learners must complete: <ul> <li>Ten written assignments</li> </ul> You will need to submit these assignments online via the online learning portal, they will then be subject to internal assessment and external moderation. 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The Leadership : Working with Leadership Styles course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real life knowledge and expertise from the industry experts and practitioners from this Leadership : Working with Leadership Styles course.<br> <br> The Leadership : Working with Leadership Styles course starts with the basic knowledge of Leadership and gradually shares expertise knowledge. In this course you will get a complete idea of Leadership Styles with key concepts, strategies regarding use of it and in-depth knowledge. The Leadership : Working with Leadership Styles course is completely an online course. You can access this course from any part of the world with just a smart device and the internet.<br> <br> By the end of this course, you will get complete knowledge and professional skills. 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الشركة المعلنة عن الوظيفة
ROTANA HOTEL
Please take a moment to view our current job openings. If you wish to apply for any positions please complete the simple online process. You will only ever have to do this once. You can then re-visit your career portal to track your applications or apply for new positions.
To Apply For This Position Click Here : https://goo.gl/P58FBL
For all dubai & uae jobs : https://goo.gl/6KqS5A
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