DOCUMENTATION OFFICER

Job Description Job Title: Management Trainee Reports To: Manager Customer Services Company Overview: MAP ENTERPRISES (Pvt) Ltd is an international freight forwarder, NVOCC, and shipping agent with over 20 years of experience. We have branch offices throughout the country and a network of agents worldwide, supported by a professional and diligent staff. MAP Enterprises (Pvt) Ltd was established to meet the requirements of exporters and importers in Pakistan, providing top-class service with tracking of consignments for buyers. Qualifications:

• Minimum Intermediate and Diploma holder encouraged to apply (Freshers encouraged to apply).

• Assist the organization in retaining current customers and expanding the customer base.
• Gather feedback to help improve services and satisfy customers.
• Attract more customers and build an effective CRM.
• Support daily operations to fulfill customer requirements smoothly.

• Develop and maintain daily, weekly, monthly, and quarterly reports and Key Performance Indicators.
• Initiate sales calls to prospective or current clients.
• Handle operational documentation.
• Prospect for leads and perform cold-calling to build a business pipeline.
• Supervise accounts daily to retain existing relationships.
• Negotiate prices and services with customers and carriers.
• Create sales goals to achieve targets.
• Uphold rapport with clients and prospects.
• Nurture new sales leads to secure business.
• Offer quotes to current and prospective clients.
• Supervise shipments until delivery is completed to ensure smooth operations and customer satisfaction.
• Conduct research to identify companies not currently doing business with the organization.
• Build relationships and sell to clients through phone or in-person meetings.
• Win, retain, and develop medium-sized business customers through sales activities, assessing accounts as profitable, significant, or strategic.
• Build trust with customers by being informed about their business and the market, supporting customer retention through collaboration.
• Recommend solutions based on customer needs using industry knowledge.

• Karachi: Reliably commute or planning to relocate before starting work (Required).