الصفحة الرئيسية قطر Quality Assurance Specialist
الصفحة الرئيسية قطر Quality Assurance Specialist
Quality Assurance Specialist
تفاصيل الوظيفة
JOB Description:
Develop and revise calling scripts for new products in collaboration with our partners.
Listen to outgoing calls to ensure high standards of customer service and effective product presentation.
Train new employees on script adherence and best practices for handling calls.
Monitor operators' knowledge of products, their objection-handling skills, and their ability to close calls.
Track the performance of individual scripts and operators.
Prepare quality reports for floor managers and clients.
Update procedures and scripts based on customer feedback and evolving business needs.
Demonstrate strong teamwork skills, including excellent listening, coaching, and supervision abilities.
Evaluate calls based on metrics such as call duration, quality, and opportunity generation.
Approve, hold, or decline agent sales attempts according to compliance and audit guidelines.
Create reconciliation files as needed for audit and monitoring purposes.
Generate daily sales reports for stakeholders to track performance.
Requirements / Qualifications:
3-5 years of experience in training, coaching, or sales, preferably in a telesales environment.
Proven ability to create scripts and written communications.
Bachelor's degree in marketing, business, or a related field.
Proficiency in Excel is essential.
Previous experience in the insurance sector is a plus.
#J-18808-Ljbffr Quality Management & Operations
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الشركة المعلنة عن الوظيفة
Confidential
-
Quality Management Skills Diploma Alpha Academy56 درهم
689 درهممدة الدورة التدريبية: Upto 3 Hours -
Risk Management Course Line89 درهم
1,322 درهممدة الدورة التدريبية: Upto 2 Hours
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