Assistant Manager - Training - Durban - South Africa

Job DescriptionMain purpose:The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.  Key Responsibilities:1.    Training Delivery•    Conduct new starter training as well as refresher, up-skilling and cross skilling training.2.    Assessment•    Assessments must be completed for all training events.•    Remedial support must be provided to all delegates prior to re-assessment.3.    Administration•    Capture learner records in line with administrative requirements:-    Complete Annual Training Reports;-    Complete delegate attendance registers;-    Update operational skills matrix.QualificationsQualifications required:•    Grade 12/Matric•    Tertiary qualification in training and development would be beneficial•    Train the trainer Experience required:•    3+ years' experience in a Call Center environment will be an advantage•    1+ years' experience in Learning & Development •    Training, coaching and mentoring experience•    Computer literacy at intermediate level (MS Office)Knowledge, skills and attributes required:•    High proficiency in delivering impact training and facilitation •    Strong planning, organizing and time management skills•    High proficiency in verbal & written English •    Strong communication and interpersonal skills•    High attention to detail and accuracy•    Exceptional administrative skills•    The ability to work within a team•    Self-motivated•    Self-manageable •    Strong customer service orientation•    Proactive•    The ability to:-    learn, understand and master new information and multiple processes quickly-    deal with complexity-    take ownership and deliver resultsAdditional Information