Functional Lead SAP

Job Description Functional Expertise: • Utilize deep knowledge of business processes and AMS methodologies to design, implement, and optimize application management solutions. • Serve as the primary point of contact for functional issues and escalations, ensuring timely resolution and minimal disruption to business operations. Client Engagement: • Collaborate closely with clients to understand their business needs and translate them into functional requirements. • Build and maintain strong client relationships, providing expert advice and ensuring client satisfaction. Quality Assurance: • Ensure that all functional deliverables meet quality standards and client expectations. • Conduct regular quality reviews and implement improvements as necessary. Continuous Improvement: • Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. • Promote a culture of continuous improvement within the functional team and the broader AMS practice. Risk and Issue Management: • Identify, assess, and manage project risks and issues. • Develop and implement mitigation strategies to minimize project risks. • Escalate critical issues to senior management as needed. Documentation and Reporting: • Prepare and maintain detailed documentation of functional requirements, processes, and system configurations. • Generate regular reports on project status, performance metrics, and continuous improvement initiatives. Qualifications Experience: • Proven experience as a Functional Lead or in a similar leadership role within AMS or IT service management. • Strong understanding of AMS processes and methodologies. • Experience with SAP AMS or other enterprise application management services is a plus. Skills: • Fluent Dutch required. • Excellent leadership and team management skills. • Strong functional expertise in business processes and application management. • Exceptional problem-solving and decision-making abilities. • Excellent communication and interpersonal skills. • Ability to manage multiple projects simultaneously and prioritize tasks effectively. Education: • Bachelor's degree in Information Technology, Business Management, or a related field. • Relevant certifications in IT service management (e.g., ITIL) and functional domains are highly desirable. WHAT'S IN IT FOR YOU? Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises: Work with flexibility, in a culture based on trust. Embrace a sustainable growth mindset. Live a human-led culture of Inclusion & Diversity by caring deeply for all our people. Lead and transform our clients with technology. Connect with our global network of 700,000 colleagues. These promises are reflected through our excellent employee benefits, including: Unlimited learning: access to thousands of free courses, classes, and workshops. Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months), and FlexDay; a flexible day you can take off to celebrate what matters to you - from Eid al Fitr to a birthday. 'Do Good' volunteering program. Paid leave: Parental leave, Paternity leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave. 26 vacation days per year. Paid transport (budget for electric bicycle or car, NS-Business card). A laptop, iPhone, and home office setup allowance. Pension scheme, Accenture shares, annual bonus, collective health insurance scheme. Social activities like Friday Drinks, sport events, and parties. WHAT WE BELIEVE Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger, and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world's leading businesses, organizations, and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing bas.brink@accenture.com. We will be happy to assist you!

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