Customer Service Representative

دوام كامل في ZimmerBiomet AselAlarabia في Saudi Arabia

نُشرت يوم November 17, 2024

تفاصيل الوظيفة

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures. The position can be based either in our office in Riyadh (KSA) or in Dubai (UAE) .

How You'll Create Impact

Receive, prepare and record all order information
Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
Monitor open orders daily and make sure they are shipped
Follow up and release all orders
Arrange return requirements from customers with International Customer Service
Ensure return credits are processed accurately and in a timely basis
Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders
Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail
Liaise with marketing, operations and demand control to interpret policy and progress product availability
Identify customer needs and ensure the company is represented in a business-like manner at all times
Prepare the required report to make sure correct visibility is given to management

What Makes You Stand Out

Bachelor's degree in Business Administration or Economics or an equivalent qualification
A minimum of 3 years of experience in sales coordination, order management, logistics, supply chain or customer service in a similar sector (e.g. pharma, medical device, biotechnology or chemical industry)

Your Background

Experience with Windows Office software (especially Excel) and SAP
Fluency in English, Arabic and French, both spoken & written
Strong analytical and coordination skills
High level of communication capacity with all parties
Organized, detail oriented and solution driven
Ability to work under pressure

Who We Are

Zimmer Biomet is a global leader in musculoskeletal healthcare solutions. Our team members are part of a company with long-standing leadership, a focus on shaping the future and a mission dedicated to relieving pain and improving the quality of life for people around the world. Are you interested? Then apply online with your CV in English. We look forward to receiving your application! Find out more about us by visiting zimmerbiomet.com EOE/M/F/Vet/Disability #J-18808-Ljbffr

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تفاصيل الوظيفة

What You Can Expect

How You'll Create Impact

What Makes You Stand Out

Your Background

Who We Are

Apply safely

الشركة المعلنة عن الوظيفة

ZimmerBiomet AselAlarabia

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