Customer Service Officer

Winter & Taylor, Corio is a large spacious workshop with modern facilities and is fully equipped with all the latest in repair technology including Car-O-Liner systems and five spray booths. Our solid team of 30 work together and support each other to provide the highest quality repairs for our customers. There is plenty of free street parking available and we are in an easy to reach location from the Geelong city centre. Close to V/line train station and Geelong bus route system. Easy access to Melbourne’s Western Suburbs and celebrate our success with monthly lunches. Winter & Taylor is proud to be multicultural and gender respectful to all its staff and customers. The Opportunity We have an exciting opportunity for a Customer Service Officer to join the team at Winter & Taylor, Corio. This position is permanent, Monday to Friday, 40 hours per week. We are seeking a Customer Service professional who will assist and support our wider team and managers with administration support including customer bookings and invoicing. A professional phone manner and positive attitude are a must. Role Responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customers to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables, etc.)
• Liaising with insurance providers regarding claims/repairs

Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship-building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families
• Full appropriate Australian work rights

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW. #J-18808-Ljbffr