Compliance Manager, Consumer Protection

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. Coinbase Ireland is looking for an accomplished Compliance professional, experienced in consumer protection, reporting to the Head of Compliance in Ireland. The role covers three legal entities in Ireland, one regulated E-Money Institution and two Virtual Asset Service Providers ("VASPs"). You'll work closely with various functional key partners to ensure compliance with regulatory requirements in Ireland and other international jurisdictions. What you'll be doing (ie. job duties):

• Primary advocate for the rights and interests of consumers within CBIE.
• Identify potential risks to consumers in Coinbase Ireland's products and services, and work with relevant teams to mitigate those risks.
• Conduct regular reviews and assessments of Coinbase Ireland's products and services to ensure ongoing compliance with consumer protection laws and regulations.
• Ensure that consumers who are flagged as vulnerable are serviced in line with consumer protection requirements.
• Oversee the resolution of customer complaints, ensuring timely and fair outcomes.
• Analyse complaint trends and work with wider Coinbase Ireland teams to address recurring issues.
• Ensure consistency in data on complaints that is reported to governance forums and in regulatory reporting.
• Determine consumer protection metrics and provide such management information to the Head of Compliance and relevant governance forums for Coinbase Ireland.
• Manage consumer protection policies on behalf of the team.
• Develop and implement a consumer protection compliance programme to ensure that Coinbase Ireland operates in accordance with Irish and international regulatory requirements.
• Remain up to date on regulations, law and guidance related to the company and update policies accordingly.
• Develop and deliver training programs for employees to raise awareness of consumer protection issues, regulatory requirements and lead initiatives to foster a culture of consumer protection in Coinbase Ireland.

What we look for in you (ie. job requirements):

• 6+ years prior experience in Compliance or risk management roles.
• A compliance certification.
• Superior attention to detail in order to identify and correct risky practices.
• Must be a strong communicator and capable of expressing oneself clearly both speaking and in writing.
• Possess a collaborative personality and be open to suggestions from team members.
• Exemplify strong knowledge of industry protocols and best practices.
• Excellent analytical skills and ability to accurately interpret complex documents and policies.
• Strong time management and organisational skills and able to meet deadlines.
• Should have a strong moral code and sense of ethics.

Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.

#J-18808-Ljbffr