Autism Support - One Stop Shop Administrator

AsIAm One Stop Shop Administrator The Organisation: AsIAm is Irelands Autism Charity. AsIAm is a fast paced, growing organisation with a vision to create a society where every autistic person is accepted as they are equal, valued and respected. The organisations purpose is to advocate for an inclusive society for autistic people that is accessible, accepted and affirming. AsIAm works to support the Autistic community and our families to fully engage in Irish life and build the capacity of society to facilitate true inclusion. AsIAm is now excited to announce the next step in that support to the Autistic community is the implementation of Regional One Stop Shops, the first of which will be based in South Dublin and Galway. Our Values A key expectation of everyone who works for AsIAm is that they demonstrate our values; Perseverance, Same Chance and Service. Our values come into play throughout everything we do at work how we work together and how we deliver services to the people we support and to the people we work alongside. The Role As the One Stop Shop Administrator, you will work closely with the One Stop Shop Manager and Advisory team in the day-to-day operation of the One Stop Shop. This role provides an ideal opportunity for someone who is who is comfortable and skilled in interacting with Autistic children, adults and families, is highly organised with excellent IT and administrative skills, and is able to autonomously prioritise daily tasks according to urgency. We particularly welcome applications from neurodivergent individuals. Main Purpose of the Post: To support the One Stop Shop Manager in overseeing the daily operations of the One Stop Shop To coordinate the appointment system for both individual and group supports To liaise with families and individuals regarding service queries using a neuroaffirmative and timely approach To coordinate communications and bookings with external visitors and facilitators in a manner that ensures safeguarding of all individuals availing of services General Responsibilities: To maintain accurate and confidential records relating to people accessing the services of the One Stop Shop. To promote acceptance and understanding of the needs of Autistic individuals across the spectrum among professionals and the wide community. To support the team in ensuring the reasonable accommodations of all individuals using the One Stop Shop are implemented (e.g., provision of visual guides). To support the One Stop Shop Manager and team in the maintenance of good safeguarding practices across the One Stop Shop To support the One Stop Shop Manager in the maintenance of adherence to protocols and policies in the operation of the One Stop Shop to ensure compliance with all regulation and best practice guidelines and to ensure consistency in approach. To communicate with third parties and external agencies in relation to the services provided by the One Stop Shop. Specific Responsibilities: To manage the One Stop Shop general/administrative queries phone line, alongside coordination of booking system. To signpost individuals to the appropriate AsIAm team if outside of the remit of the One Stop Shop To support the One Stop Shop manager in ensuring that minor and major maintenance issues are addressed To support the One Stop Shop Manager in overseeing the use of the One Stop Shop space To coordinate the ordering and stock control of office supplies, merchandise and promotional materials Training and Development: To undertake Core Training as identified in the Induction process. To actively identify personalised learning objectives and engage with and contribute to the 1:1 and review process. Finance: To liaise with the One Stop Shop Manager and Head of Child and Family Support to follow all direction and guidelines pertaining to financial and budgetary procedures. Quality: To monitor and ensure that all duties reflect best practice and are carried out in accordance with the requirements of organisational policy and legislative requirements. Wider AsIAm Team To participate in the overall team to ensure collaborative teamwork and support other team members as required To attend events on behalf of the organisation Requirements Essential: Minimum of three years experience in an administrative role Experience in managing client/patient booking systems Experience in working autonomously Desirable: Administrative experience in a HSE, education or social care setting Contract Duration:This is a permanent role subject to HSE funding. Salary:Salary will align with Grade III as set out in the HSE Consolidated Pay Grades. Working Hours: The role is five days One Stop Shop based across Monday to Friday, 9:00 am to 5:00 pm. The role holder is required to have a degree of flexibility regarding working hours with the expectation of some evening and weekend work. Location: The roles will be based in South Dublin City and Galway. Your next step Interested applicants should submit a CV and cover letter. The closing date for receipt of applications is Friday, 15 November 2024. This competition will be conducted in line with the HSE recruitment guidelines. Please note that canvassing will lead to disqualification. Note: All candidates must be willing to undergo Garda Vetting should they be successful. AsIAm actively support inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process for this position. AsIAm particularly welcomes applications from Autistic individuals.