Mandarin Player Support Executive

دوام كامل في PTW في Malaysia
نُشرت يوم November 12, 2024
تفاصيل الوظيفة

RESPONSIBILITIES
Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Mandarin to English and vice versa.
Report and minutes writing in Mandarin and/or English
Requirements
English (fluent), Mandarin (fluent, native)
Requires to work on weekends and public holidays with a fixed schedule.
Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
Ability to deliver excellent customer service quality utilizing soft skills
Able to understand games from a gamer's perspective and give in-depth gaming and PC/console troubleshooting support
Ability to solve and analyze information accurately with appropriate speed and guidelines
Team player
Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
Benefits Benefits
Opportunities for promotion
Casual (e.g. T-shirts)
Medical
Regular hours, Mondays - Fridays
Apply safely

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		'id' => '44719291',
		'contact_id' => '3773199',
		'recruiter_id' => '74726',
		'job_function_id' => null,
		'title' => 'Mandarin Player Support Executive',
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		'description' => null,
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		'external_job_description' => '<b> RESPONSIBILITIES </b><p></p><ul> <li> Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.  </li> <li> To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.  </li> <li> Identifying correcting and advising on technical issues in the customer&#39;s computer, mobile app, and/or video game console.  </li> <li> Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.  </li> <li> Escalating real-time issues to client/supervisor.  </li> <li> Translate Mandarin to English and vice versa.  </li> <li> Report and minutes writing in Mandarin and/or English  </li> </ul><b> Requirements </b><br><ul> <li> English (fluent), Mandarin (fluent, native) </li> <li> Requires to work on weekends and public holidays with a fixed schedule.  </li> <li> Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates  </li> <li> Ability to deliver excellent customer service quality utilizing soft skills  </li> <li> Able to understand games from a gamer&#39;s perspective and give in-depth gaming and PC/console troubleshooting support  </li> <li> Ability to solve and analyze information accurately with appropriate speed and guidelines  </li> <li> Team player  </li> <li> Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience  </li> </ul><b> Benefits </b><p></p> Benefits <br><ul> <li> Opportunities for promotion  </li> <li> Casual (e.g. T-shirts) </li> <li> Medical  </li> <li> Regular hours, Mondays - Fridays  </li> </ul>',
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	'seopages' => 'seopages-critical-css',
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include - APP/View/Jobs/externalview.ctp, line 206
View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115
الشركة المعلنة عن الوظيفة

PTW

Since 1994, Pole To Win has been providing outsourced Quality Assurance, Customer Experience and Localisation Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include: Quality Assurance, Quality Engineering, Localisation, Translation, Customer Experience, Talent Acquisition, Audio Production.
Mandarin Player Support Executive

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

PTW

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية ماليزيا Mandarin Player Support Executive

الصفحة الرئيسية ماليزيا Mandarin Player Support Executive

Mandarin Player Support Executive

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

PTW

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الوظائف

الدورات التدريبية

الموقع

تواصل معنا
