Front Office Assistant

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم November 11, 2024

تفاصيل الوظيفة

Roles and Responsibilities Genuine service personality, with high EQ. Minimum 4 years' experience in the Hospitality industry. Minimum 2 years' experience in a Supervisory role / similar experience in a 5-star hospitality industry. Minimum of a high school diploma is required; a College degree in Hotel Management or a related field is preferred. A minimum of 1 - 3 year experience in a similar position in a 5-star hospitality company. Conduct all operational tasks in Front Office while living up to service standards and procedures. Go the extra (s)mile where you can. Prevent complaints and ensure adequate service recovery where needed. Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart. Put Customer First Drive for Results Learning Resilience AdaptabilityDesired Candidate Profile Customer Service: Excellent communication and interpersonal skills to create a welcoming environment. Multitasking: Ability to handle multiple tasks efficiently, from greeting guests to managing inquiries. Problem-Solving: Quick thinking to resolve issues and ensure guest satisfaction. Attention to Detail: Ensuring accuracy in reservations, check-ins, and information provided. Organizational Skills: Keeping the front office area organized and maintaining efficient workflows. Technical Proficiency: Familiarity with reservation and management software, as well as standard office equipment. Cultural Sensitivity: Understanding and respecting diverse backgrounds to cater to a varied clientele. Teamwork: Collaborating effectively with other departments for seamless service delivery. Professionalism: Maintaining a positive demeanor and appearance at all times. Adaptability: Flexibility to handle changes and unexpected situations in a fast-paced environment.

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