Team Lead - Contact Center

Job Description:Establish effective coordination with team members to ensure engagement and alignment with team deliverables.Collaborate closely with team members to maximize target achievement and optimize resource utilization.Maintain qualitative and quantitative targets by adhering to defined protocols.Handle escalations during calls to enhance the customer experience.Ensure the completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.Demonstrate the ability to manage pressure effectively.Proven capability to take strategic initiatives.Advanced proficiency in MS Excel and system management.Experience and Qualifications:A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required. Prior experience at a Jazz Call Center is highly preferred.The minimum educational qualification is a Bachelor's degree or higher.Compensation & Benefits:5-day workweekAnnual bonusYearly salary incrementComprehensive health benefits (Outpatient, Inpatient, Maternity)Provident Fund/EOBI#J-18808-Ljbffr