Fast Food Restaurant Supervisor

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم November 10, 2024

تفاصيل الوظيفة

Responsibilities:

Assist the Restaurant Manager in interviewing, selecting, training, supervising, counseling, and disciplining outlet staff.

Supervise the floor during meal periods to ensure that all Capella standards and steps of service are met through all guest interactions.

Ensure that checklists, requisitions, and proper opening and closing functions are being completed each shift.

Communicate effectively, both verbally and in writing, to provide clear direction to the staff.

Observe performance and encourage improvement where necessary.

Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.

Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.

Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Capella's own practices (e.g., ServSafe, Responsible Vendor).

Ensure that all steps of services as outlined in training materials are being followed on a daily basis.

Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.

Move throughout the facility and kitchen areas to visually monitor and take action to ensure standards are met.

Job Skills:

Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.

Considerable skill in math and algebraic equations using percentages.

Ability to walk, stand, and/or bend continuously to perform essential job functions.

Ability to move up to 100 lbs., with wheeled assistance.

Ability to lift up to 50 lbs., and to lift heavier objects overhead.

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

Ability to work under pressure and deal with stressful situations during busy periods.

Ability to accomplish necessary tasks on a computer.

Meet governmental regulations dealing with the sale of alcoholic beverages.

Meet governmental health requirements.

Knowledge of food and beverage operations and products, basic drink service, and supervisory knowledge.

Language Requirements:

Arabic - Native / Mother Tongue

English - Very Good

Additional Requirements:

Own a Car: Any

Have Driving License: Any

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