Customer Success and CRM Analyst
تفاصيل الوظيفة
Responsibilities:Design, test, launch, and optimize marketing campaigns and workflows, including email marketing, lead generation, customer retention/satisfaction, and loyalty programs.Use CRM systems and tools such as Zoho, Mailchimp, HubSpot, and Salesforce to track and measure campaign results.Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.Assist customers in effectively using CRM tools and executing marketing campaigns.Collect, process, and report on customer data from the CRM system and other sources.Use Excel, Tableau, and Power BI to extract, manipulate, and visualize data, generating insights and recommendations for marketing campaigns and customer segments.Help customers understand their data to improve their marketing strategies.Implement B2B marketing campaigns, preferably in the automotive services, claims, and repair domain.Support customers in promoting SaaS solutions effectively.Monitor and manage customer databases and CRM systems.Collaborate with internal teams and customer teams to integrate business processes into the CRM.
#J-18808-Ljbffr Management & Operations
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