ENGLISH Speaker with basic up to RM2800 as Customer Services Assistant @JB

Requirements: Requirements Possess at least SPM and above. Fresh graduate is welcome to apply. Fluency in reading and writing in English is a must · 24 Hours rotational shift (9 Hours including 1 hour break) · 6 Workdays and 1 Rotational Off day including working on weekend and public holidays. Passionate on customer experience related tasks Able to work in a fast-paced environment. Strong ability to multitask, prioritize and manage time effectively. You are required to work on site at Medini 7 Office Available to start work on 18 November 2024  Scopes:   Responsibility · Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services. · Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies. · Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process. · Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed. · Keep current with any updates in service policies, operational procedures, and customer service best practices.   Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300 EPF+SOCSO 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED 1 month paid training is provided  FREE Shuttle service at some location. · Location: NEAR Nusa Jaya   Experience Required: Min 0 Year/s