Moodle Support Specialist

Job Title: E-Learning Support Specialist (Level 2) Job Summary: We are seeking an experienced E-Learning Support Specialist to provide exceptional customer support services to resolve technical issues related to Moodle, a popular Learning Management System (LMS). The ideal candidate will have a strong technical background, excellent communication skills, and experience in customer-facing application support roles. Key Responsibilities: - Provide Level 2 support services for customer issues via phone, email, and other channels - Reproduce, troubleshoot, and diagnose technical issues to resolve customer complaints - Escalate complex issues to Level 3 support according to established procedures - Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and best practices - Contribute to knowledge management by documenting best practices, procedures, and technical solutions - Collaborate with teams to develop and maintain knowledge base items, shared documents, and procedural guides Requirements: - 1+ year of experience in Moodle support and/or development - 1+ year of experience in customer-facing application support roles - Strong customer service skills and excellent written and verbal communication - Technical troubleshooting and issue documentation expertise - Ability to work autonomously and collaboratively in a fast-paced environment - Bachelor's Degree or equivalent in Computer Science, Information Technology, or related field Desired Qualifications: - Experience with eLearning software and enterprise software industry - Familiarity with open-source software, particularly Moodle - Strong analytical and problem-solving skills What We Offer: - Opportunity to work with a dynamic team - Professional growth through training and development - Collaborative work environment - Flexible work arrangements - Recognition and rewards for outstanding performance If you're passionate about delivering exceptional customer support and have experience in eLearning and technical troubleshooting, we encourage you to apply!