Collections Specialist

دوام كامل في Aldar في UAE
نُشرت يوم November 6, 2024

تفاصيل الوظيفة

Roles and Responsibilities

• Responsible for proactively managing customer relations to ensure smooth collection of outstanding debts owed to the company and decrease number of defaults. • Provide support in the legal processes to efficiently manage case escalations and negotiations in line with relevant internal Aldar policies. • Develop and maintain a tracking system of incoming and late payments. • Monitor late payments and initiate late payment notices to relevant parties. • Inform customers of their payment status and timelines for repayment. • Update and review all customer cases and accounts to keep records of payments up-to-date. • Actively participate in customer case resolution across all stages from milestone collection to handover of property by understanding customer needs. • Negotiate repayment and financial plans as needed. • Be persistent in calling and contacting customers for settlements. • Address questions, complaints, or suggestions. • Follow up on legal payment notices; represent the company when legal action is needed whilst observing internal policies. • Monitor and resolve financial discrepancies when needed. • Translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed or negotiated based on internal approvals. • Suggest and submit best solutions in line with approved Customer Care Committee Matrix. • Comply with internal targets and support departmental objectives to achieve KPIs in targeted timelines.

Key Result Areas

• Customer Satisfaction Index (via Survey). • Smooth CRM operations at all times. • Compliance with all policies, systems, processes, and procedures. • Effectiveness in resolving customer complaints.

Working Conditions

Regular working hours, office-based.

Desired Candidate Profile

RELATED YEAR OF EXPERIENCE Min of: 4+ years of experience in customer service, sales, and collection in a construction/real estate/banking industry. YOE IN MANAGERIAL POSITION Min of: N/A SECTOR EXPERIENCE • Real estate sector/banking. TECHNICAL AND INTERPERSONAL SKILLS • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases or financial software a plus. • Able to multitask, prioritize, and manage time efficiently. • Self-motivated and self-directed; able to work without supervision. • Excellent verbal and written communication skills. • Able to create trust and build relationships. • Able to analyze problems and strategize for better solutions. • Analytical approach with good numerical skills and understanding of statistical analysis. • Logical thinking & problem solving. QUALIFICATION • Bachelor’s degree in Finance or related field. #J-18808-Ljbffr

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