Linux Support Engineer

We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide.You must have had extensive experience in technical support in this field and strong English communication skills.

Job SpecificationJob Responsibilities:

Manage support system, live chat, phone calls, support tickets/emails.

Provide Linux server administration and technical support operations, including implementation, configuration, troubleshooting, security, and usage monitoring.

Administer and maintain web hosting services and servers to support business operations and end users.

Implement server hardening, scanning, and removal of backdoors, malware, and viruses; perform website analysis, performance, security, and monitoring.

Possess knowledge of web application firewalls and website security technologies, and server and website performance tuning.

Demonstrate problem-solving and analytical thinking abilities.

Strong knowledge of hosting control panels like cPanel, WHM, Plesk, etc.

Sound knowledge of Linux servers and WHMCS, as well as other ticket management systems.

Proficient in working with the Linux command line.

Familiarity with shell scripting.

Knowledge of web technologies, platforms, applications, search engines, DNS/bind, email, web servers, monitoring/NMS, clustering, rDNS, and email clients like Outlook/Thunderbird.

Experience with virtualization technologies such as Xen, XenServer, VMware, and Hyper-V.

Capable of managing customer VPS and dedicated servers and troubleshooting reported issues.

Minimum 1.5 years of experience in the web hosting industry and Linux server administration.

Strong team player with the ability to work in a team environment.

Knowledge of computer operating systems; Linux knowledge is mandatory.

Able to maintain databases and server backups.

Provide excellent results and services for assigned tasks.

Work independently.

Report to Team Lead/Manager.

Follow up on customer issues via Helpdesk and provide necessary support.

Location: Information Technology and Services - Lahore, Pakistan#J-18808-Ljbffr