Duty Manager

Are you passionate about hospitality, committed to delivering exceptional guest experiences, and ready to lead a dynamic team? We’re looking for an enthusiastic, detail-oriented Duty Manager to oversee our daily operations and ensure a seamless guest experience from check-in to check-out. Key Responsibilities:

• Assist in managing Front Office operations. Represent the Assistant Front Office Manager / Operations Manager after office hours; be present at Reception and Lobby.
• Ensure compliance with policies and instructions.
• Review and identify training needs in Front Office manuals and SOPs.
• Ensure a welcoming atmosphere and outstanding service for every guest.
• Manage guest inquiries, complaints, and special requests with professionalism.
• Lead, motivate, and support staff to uphold high service standards.
• Collaborate with other departments to ensure smooth operations.
• Monitor lobby traffic and assign team members as required.
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.

• Proven experience in hotel operations or similar hospitality role.
• Able to read, write, speak and understand English to communicate effectively with guests and employees.
• Strong leadership, communication, and problem-solving skills.
• Able to work under pressure and deal with stressful situations during busy periods.
• Commitment to providing top-notch guest service.
• Demonstrated ability to handle administrative details and routine day-to-day issues independently, assuming responsibility without direct supervision.
• Able to work on rotation of shifts, weekends and public holidays.