Customer Service Representative | ALF Vehicle Rentals,Qatar | Automotive

Customer Service Representative | ALF Vehicle Rentals, Qatar | AutomotiveEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

Support the rental sales team with handling customer enquiries, telephone rental sales, and existing rental extensions/renewals/follow up. Support the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions. Admin work to support the rental sales team.

What you will do:

Achieve monthly sales target for new rental sales and existing rental extensions.

Follow up existing customers for rental contract extensions and secure payment for these.

Ensure vehicles are returned on time and actioned appropriately for those being off-hired.

Handle new inbound and outbound sales enquiries as required.

Generate customer enquiries reports and closing ratios.

Ensure high standards of customer satisfaction so that set standards are met and exceeded.

Recommend process improvements so that the front-end operations run smoothly and efficiently.

Ensure compliance with rental sales SOPs and make recommendations to improve internal efficiencies and the customer experience.

Ensure accuracy of documentation and system entry to achieve zero-error records.

Support rental sales supervisor to follow up customers for overdue payments as required.

Ensure accurate reporting of customer information including name, contact number, emails, etc.

Ensure accurate information is taken from customers and recorded for marketing purposes.

Required Skills to be successful:

Job-Specific Skills: PC literate with strong MS Office skills, strong admin skills, understanding of vehicle rental will be an advantage.

Behavioural Competencies: Customer service skills, excellent communication skills, team player, planning and organization, problem-solving.

What equips you for the role:

Minimum Qualifications and Knowledge: Graduate.#J-18808-Ljbffr