Product Specialist - User Research

Full Time London Content Other Job ID:5092Update 2024-10-15Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, you'll get to:Assist in conducting internal content quality assessment work, actively explore new market opportunities, and provide strategic support for the implementation of content products in the European region.Thoroughly analyze the quality optimization directions and improvement opportunities of content products in the European market, and actively promote internal collaborating parties to conduct targeted quality improvements to better meet the needs of users in various parts of Europe.Conduct research and provide feedback on the performance of online travel content products in the European market from a customer perspective. In combination with the different market characteristics and user needs of various European countries, cooperate with the headquarters to establish a content quality indicator system suitable for the European region, and closely collaborate with internal cooperation teams such as R&D, product management team, and operation team to ensure that the delivered results highly conform to European market characteristics.Focus on travel content-related product lines in various regions of Europe, including travel guides, travel hotspots, festivals, exhibitions, competitions, local guides, travel routes, etc., conduct in-depth market research to fully understand market demands and competitive situations in different European countries, and provide a solid basis for product optimization and new market exploration.What you'll Need to Succeed:Possess excellent communication skills with overseas teams. English is the working language, and having business Chinese communication skills is even better.Have a strong sense of responsibility and ownership consciousness, be able to flexibly respond to various changes in the European market, closely follow the department's work direction, and timely adjust work priorities and key matters to ensure the smooth progress of European market business.Possess strong market problem analysis and handling abilities, problem summarization abilities, data analysis abilities, cross-team communication and coordination abilities, as well as rigorous logical thinking and a keen sense of European user thinking, and be able to quickly adapt to changes and challenges in the European market.Have 5 years or more work experience in user reach, product management, new market strategy, etc.Why Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.What's more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangements.Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Find out more job opportunities at https://careers.trip.com

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