Fleet Maintenance Shop Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.Position SummaryResponsible for the overall management and performance of our vehicle maintenance facility. Role involves overseeing a team of mechanics and technicians, ensuring the timely and efficient repair and maintenance of our trucking fleet. Additionally, will manage budgets, implement preventive maintenance programs, enforce safety standards, and collaborate with other departments to minimize downtime, optimize vehicle performance, and support the company's logistics and transportation operations.Schedule: 40 hours Monday to FridayWhat you will doDelegating and directing service tasks, monitoring the progress of current projects, and managing service team to ensure the team's objectives and goals are met.Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.Auditing vendor invoices ensuring job estimates are accurate, and warranty or goodwill requirements are fulfilled while managing to reduce overall repair costs.Working closely with shift managers, setting up and maintaining service department and evaluating its productivity and efficiency.Performing quarterly and yearly performance reviews with shop employees.Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.Monitoring department issues and client complaints to create methods to lessen recurring issues.Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.Maintaining strong relationships with manufacturers, dealers and 3rd party vendors.Helping to train new employees in company procedures.Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.Working closely with local and remote operation teams, scheduling equipment for service and repairs including daily status updates.Available 24/7 to provide guidance and approval to the maintenance team as well as the Afterhours Breakdown Center.What You'll Bring3-4 years of experience working in a Fleet environment with management experience.College diploma in a business or related field.310T Truck and Coach Journeyperson.Excellent leadership, communication and customer service skills.Excellent computer skills which include Word and Excel.Strong industry knowledge.Good organizational skills.Strong creative thinking and problem-solving.The ability to work under pressure and handle stress.Why people love working for Canada CartageCohesive team and a positive, hard-working atmosphere.Meaningful opportunities for career growth.Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.We give back to the communities in which we operate by volunteering and donating to local charities.We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.We are a top employer!Canada Cartage has been recognized on the Forbes list of Canada's Best Employers for six straight years in a row.Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada's Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage's reputation as an employer of high quality.We've been acknowledged by Forbes 2023, as one of Canada's Best Employers for Diversity.Come work with an industry leader!Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

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