Community Success Specialist

The CompanyNutrium is a health tech company transforming how people engage with nutrition on a global scale. For years, we've improved the experience of nutrition professionals and patients with today's #1 nutrition counseling platform. But we didn't stop there.Today, our mission extends further. With Nutrium Care, we aim to make real nutrition accessible to everyone - promoting healthier and happier lives.Our journey is fueled by core values that guide every decision we make. We believe that everyone can make an impact, regardless of their job title or experience. We embrace continuous improvement, experiment with new ideas, and learn from both successes and mistakes. We value teamwork and collaboration in pursuit of shared goals, and above all, we strive for excellence.The TeamWe are a motivated, young, and entrepreneurial team, driven by the excitement of building something meaningful. At Nutrium, we value creativity, communication, agility, and being provocatively kind - sometimes the best way to help is by challenging others with empathy. While expertise is important, what truly sets us apart is our willingness to embrace challenges that others might avoid.The RoleAre you a citizen of the world who loves to interact with people of different nationalities? Are you passionate about nutrition and want to make a worldwide impact? Then Nutrium may be the right place for you!As a Community Success Specialist, you will be responsible for ensuring that both nutrition professionals and their patients have the best possible experience using our platform. You will act as the first point of contact for these users, guiding them through any questions or challenges they may encounter, from navigating the software to ensuring smooth scheduling of nutrition appointments.Your role is crucial in maintaining high levels of customer satisfaction for both professionals and their patients, ensuring that patients feel supported throughout their journey. One of our key pillars is building strong relationships with the people who reach out to us. We want to make sure that everyone feels welcomed and heard, ensuring that their concerns are addressed and that they feel valued. We aim to provide seamless, efficient, and supportive experiences.Location:Our offices are located in Braga and Lisbon, but you can choose to work remotely from anywhere. The choice is yours, and we're confident you'll find a working arrangement that suits both your needs and those of Nutrium. That said, we value in-person connections, so you can expect to occasionally meet with the team for group meetings, events, and bonding activities.Key Responsibilities:Communicate directly with professionals and patients via email, chat, and video calls to resolve issues, provide guidance, and deliver an exceptional customer experience;Assist both professionals and patients in maximizing the value of Nutrium's platform;Efficiently manage multiple client requests at once while maintaining a high level of professionalism and attention to detail;Ensure patients feel supported and confident throughout their use of Nutrium, focusing on helping them smoothly book appointments;Contribute to continuous improvement by identifying common user pain points and collaborating with the Product and Engineering teams to provide feedback and suggestions for platform enhancements;Create and maintain clear, user-friendly documentation, tutorials, and FAQs to assist users in getting the most out of the platform.Who You Are:Available for periodic trips to client sites, conferences, and team meetings;Fluent in English and Portuguese (Spanish is a plus!);Proactive, solution-oriented, and able to anticipate and solve problems;Strong organizational skills with a keen eye for detail;Capable of handling a high volume of requests while meeting deadlines, ensuring professionals and patients receive top-tier support;Experience in customer support or similar roles;Tech-savvy: Comfortable navigating digital tools and software, with the ability to quickly learn and adapt to new technologies;Knowledge of nutrition is a plus;Preferably available for an IEFP internship and currently residing in Portugal.We prefer flexibility with your working hours (11:00am - 8:00pm) to better serve our global customer base.

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