Partner Operations Manager

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future. Role description: The Partner Operations Manager is responsible to develop and executes programs and processes that drive revenue growth through frictionless, automated trade with indirect sales channels. Additionally, the Partner Operations Director along with the team nurtures partners from Cradle to Maturity, from prospect to recruit to fully functioning, independent, successful partner. Responsibilities: 1. Manage the team of Partner Specialists that

• On-boards, enables and grows our revenue with new and emerging partners.
• Provides support to the Territory Channel Managers so that they are able to plan and execute their growth programs with our larger partners.
• Provides daily operational support and enablement to partners, and cross-functional teams for all partner related inquiries.
• Coach Partner Specialists to establish strong partnerships with the teams and partners they support.
• Maintain OKRs/KPIs that communicate to Executive Leadership the effectiveness of our programs.

2. Collaborate with IT and Order Management to

• Ensure smooth and ideally automated processes from lead to order to fulfilment.
• Automate transactions, respond and solve issues in the ordering process.
• Identify opportunities to implement or improve tools and automate processes that focus on increasing efficiency, effectiveness, productivity, and scalability.

3. Manage our Partner Programs that successfully on-board, enable and grow our partner revenue

• Collaborate cross-functionally to roll out partner program updates, system enhancements, process improvements and enablement programs.
• Review metrics/effectiveness and evolve our programs with Partners, the Channel team and key stakeholders in the regions.
• Be the point of escalation for sales and partner leadership on partner related inquiries.
• Drive critical partner processes including onboarding, lead allocation, 30-60-90 day check ins.
• Use Qlikview BI, SFDC and other tools to report out on our Partner Sales performance and that of our channel partners.

Requirements:

• Bachelor’s degree.
• Fluency in spoken and written English plus one other European language.
• Working knowledge of the administrative functions of the Channel business.
• Demonstrate relevant experience and understanding of partner operations.
• Experience working with partners.
• High level of competency with software programs, including but not limited to Microsoft Office Word, Excel, PowerPoint, Microsoft Project.
• SFDC experience and knowledge of partner management systems (e.g., Partner Portal) is nice to have.

Soft Skills:

• Leadership, diplomatic and motivational skills, including the ability to lead across multiple physical teams and physical regions.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Experience leading, motivating and managing various project team sizes.
• Flexible with proven ability to conform to shifting priorities, demands and timelines.
• Decisiveness in resolving business problems, making decisions, and identifying priorities.
• Ability to delegate initiatives and drive results through team performance.
• Strong analytical ability and ability to prioritize multiple projects.
• Proven ability to thrive in a fluid, fast-paced environment.

Why join us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We win with inclusion At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. About us: We make the Supply Chain work At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more. More about us: #Makeyourmark with Loftware and apply today!