Soft Services HOD

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم November 1, 2024

تفاصيل الوظيفة

Strategic Leadership:Service Strategy: Develop and implement strategies for the delivery of soft services that align with organizational goals and enhance operational efficiency.Policy Development: Establish and enforce policies, procedures, and standards for soft services.Service Management:Vendor Management: Oversee the selection, negotiation, and management of vendors and service providers for soft services such as cleaning, catering, security, and landscaping.Service Delivery: Ensure that all soft services are delivered to the highest standards, meeting or exceeding contractual agreements and organizational expectations.Team Leadership:Team Management: Lead, mentor, and manage the soft services team, including setting objectives, providing training, and evaluating performance.Collaboration: Foster a collaborative work environment and promote teamwork among soft services staff and other departments.Quality Assurance:Service Standards: Monitor and assess the quality of soft services, implementing measures to ensure high standards and continuous improvement.Performance Metrics: Develop and track key performance indicators (KPIs) for soft services to measure effectiveness and identify areas for improvement.Budget and Resource Management:Budget Oversight: Develop and manage the budget for soft services, ensuring cost-effective use of resources and adherence to financial targets.Resource Allocation: Allocate resources effectively, including personnel and materials, to support the delivery of soft services.Health and Safety:Compliance: Ensure compliance with health, safety, and environmental regulations in the delivery of soft services.Risk Management: Identify and mitigate risks associated with soft services, implementing safety protocols and emergency response plans.Customer Satisfaction:Client Interaction: Act as the primary point of contact for internal and external stakeholders regarding soft services.Feedback: Gather and act on feedback from stakeholders to ensure service delivery meets or exceeds expectations.Continuous Improvement:Process Enhancement: Identify and implement process improvements to enhance the efficiency and effectiveness of soft services.Innovation: Stay informed about industry trends and best practices to drive innovation in service delivery.SkillsLeadership:Management Skills: Proven ability to lead and manage a team effectively.Strategic Thinking: Strong strategic planning skills to align soft services with organizational objectives.Service Management:Vendor Management: Experience in managing vendors and service providers, including contract negotiation and performance monitoring.Service Delivery: Knowledge of best practices in delivering high-quality soft services.Communication:Effective Communication: Excellent verbal and written communication skills for interacting with team members, stakeholders, and service providers.Client Relations: Ability to build and maintain positive relationships with clients and stakeholders.Budget Management:Financial Acumen: Ability to develop and manage budgets effectively, ensuring cost control and financial efficiency.Problem-Solving:Analytical Skills: Strong problem-solving and analytical skills to address service issues and implement effective solutions.Risk Management: Ability to identify and mitigate risks associated with soft services.Educational Background:Education: Bachelor's degree in Facilities Management, Business Administration, or a related field; advanced degrees or certifications (e.g., Facilities Management Certification) are preferred.Experience: Extensive experience in managing soft services or facilities management roles, with a proven track record of successful service delivery and team leadership.

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