AM - Sales

Key InteractionsInternally:EngineeringFinanceF&BFront OfficeHousekeepingITKitchenTalent & CultureExternally:GuestsClientsVendorsSuppliersPrimary ResponsibilitiesSales Support:Maintain complete knowledge of the following (to include but not limited to):All hotel features/services, hours of operationHotel function space, entertainment options, menus, and floral decoration optionsHotel safety guidelines and evacuation planScheduled daily group activitiesAnswer incoming phone calls in a pleasant manner using the Hotel's telephone etiquette guidelines. Handle telephone inquiries according to departmental procedure.Coordinate all group arrangements.Work with group contacts to facilitate program planning and requirements.Communicate group needs and specifications to all relevant departments.Follow up with Post-Conference reports and review group billings.Input all group bookings and update booking activities in the system on a weekly basis.Prepare reports, maintain proper records, and filing system in accordance with the hotel's sales administration process.Maintain gifts inventory and coordinate the sending of gifts to clients.Arrange site inspections for potential clients.Promote positive relations with clients and attend to all requests expediently and courteously.Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.Up-sell and promote the hotel's facilities and services at every available opportunity to maximize sales revenue.Job PurposeThis position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.Reporting Lines to Direct of SalesOther Responsibilities:Be fully conversant with hotel fire & life safety/emergency procedures.Attend all briefings, meetings, and training as assigned by management.Maintain a high standard of personal appearance and hygiene at all times.Perform other reasonable duties assigned by management.Main Complexity/Critical issues in the Job:Defines precise client requirements and ensures that the services offered correspond effectively to their requests.Provides after-sales service and ensures all guest complaints are efficiently addressed.Knowledge and Experience:Diploma in Tourism / Hospitality Management / Events Management.Minimum 1 year of experience in a similar capacity.Excellent reading, writing, and oral proficiency in English language.Proficient in MS Excel, Word, & PowerPoint.Competencies:Good communication and customer contact skills.Service-oriented with an eye for details.Ability to work effectively and contribute in a team.Self-motivated and energetic.Must be well-presented and professionally groomed at all times.Qualifications:MBA in Sales & Marketing.

#J-18808-Ljbffr Sales