Logistics Supervisor, Noon Food
تفاصيل الوظيفة
Who are we
noon is the largest e-commerce player in the Middle East and is quickly becoming the go-to platform for all online customer needs. We've built a full-fledged ecosystem of products and services in e-commerce, quick-commerce, food, fintech, grocery, and fashion—and we're just getting started. We are a team of dynamic professionals who are aggressively ambitious, rapidly scaling, and uniquely positioned to capitalize on the rapid adoption of e-commerce in the Middle East. We're on an unconventional mission, doing something that has never been done before. We are developing the future of online shopping, and we're looking for top talent to join us on our mission.
What is the role
At noon, we aspire to be the most customer-centric and relevant digital company in the region. To reach this goal, we need exceptionally talented, bright, and driven people who love the hustle. If you'd like to help us build a place where everyone can find and buy anything online in the region, this is your chance to make history.
Responsibilities
The Logistics Supervisor is responsible for overseeing a wide variety of delivery activities ranging from:
Managing of assigned hubs with multiple zones by handing of team leaders and fleet coordinators
Driving of the hub metrics and assigned KPI's
Lead and execute the process improvement strategies to get operations scaled up.
You will be a liaison between the AM and Fleet In-house team
Identify gaps & implement of processes, optimize existing processes for smooth functioning of the logistics operations
Assist & solve problem/troubleshoot in all operation related issues, concerns
Supervise & drive the coordination & implementation of projects pertaining to riders which show impact on metrics
Responsible for the hubs rider's satisfaction index, attrition rate and audit, hygiene compliance
Devise SOPs, policies and assist in the implementation of tools for safety/compliance of riders timely as per authority guidelines
Proactively collect feedback or share feedbacks to reportees and responsible for tweaking processes to make them scalable, upskill
Liaise with internal stakeholders and implement mechanisms to ensure cross-functional alignment and addressing escalations, execution of cross products such as food cross utilization
Coordinate with next level on special projects and new initiatives, product intervention testing deployments
Work on collating data for assigned hubs/clusters, presenting a summary at hub level in form of weekly/monthly/quarterly updates on projects & performance progress
Requirements
Proficient in Excel and advanced formulas
Minimum 3 years' experience in Logistics Management
Good communication and coordination skills
Must be Analytical and Handle Escalations
Ability to roll up sleeves and get your hands dirty.
To Work in highly ambiguous situations comfortably.
Understanding Ops Metrics and stakeholder management.
Ability to accommodate flexibility in the work schedule.
Who will excel
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for delivering results. At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go great lengths to ensure that the experience of everyone from our customers to our sellers or noon bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you - you will enjoy this incredible journey with us!
#J-18808-Ljbffr Management & Operations
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