الصفحة الرئيسية الإمارات العربية المتحدة In Room Dinning - Supervisor
الصفحة الرئيسية الإمارات العربية المتحدة In Room Dinning - Supervisor
In Room Dinning - Supervisor
تفاصيل الوظيفة
Job Description
Oversees all aspects of the daily operation of the hotel's Room Service operation. Supervises all Room Service personnel. Responds to guest complaints in a timely manner. Works with other outlet managers and keeps them informed of F&B issues as they arise. Organizes all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and stationaries, and manages schedule on a daily basis through the time management system.
Conducts daily shift briefings with the team, including daily trainings on menu knowledge, sequence of service, SOP's, etc. Briefings should be dynamic, informative and challenging, raising the performance of all team members continuously. Ensures all staff are meeting all established standards of service through ongoing and recurrent training systems. Monitors and tests service skills of staff, retrains and reinforces all standards on food quality and service details daily. Provides feedback and appraisals as necessary.
Coordinates and monitors all phases of Loss Prevention in the Room Service operation. Ensures compliance with In Room Dining SOPs. Ensures the training of department heads and employees on SOPs, report preparation, and technical job tasks. Ensures effective communications between each shift. Supervises the room service area in order to attract, retain, and motivate the employees. Ensures optimal level of service, quality, and hospitality are provided to guests.
Regularly reviews house counts, forecasts and VIP lists and maintains the confidentiality of the hotel and its guests. Ensures the timeliness and accuracy of the amenity set-up and delivery. Ensures compliance with all local liquor laws and health and sanitation regulations. Ensures that Hospitality Suites are being set-up, serviced, and broken down in a timely manner and according to instructions. Monitors and maintains cleanliness of In-Room Dining areas and work areas.
Plans and conducts meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attends interdepartmental meetings to ensure good cross communication between departments. Assists in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments. Is aware of and assists to control current budgeted and forecasted revenues, payroll, and product costs.
Assists in maintaining all Micros programming for food and beverage outlets. Is effective at listening to, understanding, and clarifying concerns raised by employees and guests. Is able to multitask and prioritize departmental functions to meet deadlines. Prepares and submits required reports in a timely manner.
Qualifications
Previous experience as an IRD supervisor.
Computer literate in Microsoft Windows applications required.
University/College degree in Hotel Management.
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
#J-18808-Ljbffr Management & Operations
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الشركة المعلنة عن الوظيفة
Confidential
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