Business Assurance & Technical Support Manager
تفاصيل الوظيفة
The main strategic aim of our client is to, deliver and grow its core business, the provision of Specialist Resource within Qatar's Defence Sector.
In order to realise its strategic aim, our client has adopted & adapted the Corporate Governance and associated Frameworks of its JV partners to develop, deploy, discharge and maintain of an industry leading Technical Governance, Management & Assurance Framework. This integrated 'Technical Controlled Environment' will cover Occupational Health & Safety, Product Safety, Quality, Training, Supply Chain, Continuous Improvement (including the use of new technology), IM&T Governance, ERP System (Zoho) integration and Technical solution design and assurance of all current services and bid campaigns.
The Business Assurance & Technical Support Manager shall be responsible to the Chief Legal & Compliance Officer for identifying and discharging the required capability & capacity to develop, deploy, discharge, maintain and improve the 'Technical Controlled Environment' of the Business.
**Requirements**:
The role will include the following responsibilities:
Quality Management System and compliance system coordination and management:
- Manage Quality Management System in line with the Quality Policy and the Quality Manual in line with the ISO9001:2015
- Represent the Business during the annual re-certification audit of the ISO9001:2015 standard by driving compliance activity through the regular forums in accordance with the internal policy
- Coordinate and steer the quarterly Quality Management Review
- Maintain and manage the annual Quality Objectives and review through the Quality Management Review
- Develop and manage the Annual Audit Plan (internal and external)
- Administer the company's data protection and anti-corruption compliance systems
**Occupational Health & Safety (OH&S) coordination and leadership**:
- Develop and maintain the Occupational Health & Safety (OH&S) requirements (inclusive of Qatar labour law and other relevant legal and corporate standards) across the Head Office
- Coordinate OH&S policy and standards across services to ensure the relevant procedures are being followed
- Support Process Confirmation Audits on projects OH&S policy to ensure the relevant policy and standards are applied across all project staff locations, particularly those with significant Hazards
**IM&T and ERP management**:
- Own and deliver the ERP (Zoho) roadmap in line with the current contractual commitments
- Own and deliver to budget the tactical and strategic IM&T management plan
- Run requirements validation workshops across the future phases of the ERP roadmap to ensure relevance of rolling out specific software packages
- Run improvement workshops with product owners to ensure currency of the ERP tool and processes used
- Maintain supplier relationship in accordance with the agreed contractual framework
- Optimise the ERP tool through assurance audit, CI and training
- Fill the role of 'super user' of the Zoho ERP system
**Technical responsibilities**:
- Manage Customers' Requirements, ensure they are captured, understood, and appropriately flowed down to Product and Service owners as required (internal/external)
- Manage Technical & Customers' Services or Products such that Service or Product Solution Design and delivery, when integrated together, meets the Customers' intended use.
- Manage all the relevant Technical activities ensuring compliance with the Technical Assurance Framework, in line with our client's Code of Governance
- Provide and manage a controlled environment to manage all Technical and Assurance risks
- Represent our client on Technical matters relating to Customers, Partners, Product & Service Providers & Sub-Contractors through managing the tactical interfaces
**Key Accountabilities / Performance Measures**:
- Managing Technical capabilities (people, policy, processes etc.) to meet their current and future needs
- Develop and manage a plan to successfully achieving ISO9001-2015 accreditation
- Manage Technical activities (Engineering and Maintenance & Continuing Airworthiness focused) within the company and act as an SME point of contact for sta
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