Senior Customer Experience Specialist

دوام كامل في Honeywell في Australia
نُشرت يوم October 30, 2024
تفاصيل الوظيفة

Senior Customer Experience Specialist North Ryde, NSW Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Key Responsibilities:
Taking customer service calls and emails, and providing high level of support to clients across the APAC region
Logging issues in Honeywell ticketing systems and/or customer platforms
Allocate field service professionals to attend customer site and dispatching the service work order
Collaborate with internal departments to resolve customer queries in a timely manner
Following up on work orders to completion to comply with SLAs
Key Experience & Capabilities:
At least 1 year of experience in customer support
Ability to identify customer needs and take action with a sense of urgency
Contact centre experience highly regarded
Flexibility to work in shifts including night shifts, public holidays as per rostering calendar
Who We Are: The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply. #J-18808-Ljbffr
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		'slug' => 'oman',
		'global_location_id' => '163',
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		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
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		'show' => '1'
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	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
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		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
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		'show' => '1'
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	'philippines' => array(
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		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
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		'show' => '1'
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	'bahrain' => array(
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		'languages' => 'en,ar',
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	'sri-lanka' => array(
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		'country_id' => '123',
		'country_code' => 'lk',
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		'global_location_id' => '200',
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		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
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	'united-kingdom' => array(
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		'country_id' => '74',
		'country_code' => 'gb',
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		'currency_name' => 'Nigerian Naira',
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		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
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	'newzealand' => array(
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		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
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	'brasil' => array(
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		'currency' => 'BRL',
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		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
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	'portugal' => array(
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		'country_id' => '175',
		'country_code' => 'pt',
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		'global_location_id' => '174',
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		'currency' => 'EUR',
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		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
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	'canada' => array(
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		'country_time_zone' => 'Europe/Dublin',
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	'vietnam' => array(
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		'languages' => 'en',
		'default_language' => 'en',
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The knowledge and skills you could learn from this&nbsp;Certificate in Customer Service Skills Training&nbsp;will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.<br />
<br />
<strong>Course Highlights</strong><br />
<br />
The price is for the whole course including final exam &ndash; no hidden fees<br />
Accredited Certificate upon successful completion at an additional cost<br />
Efficient exam system with instant results<br />
Track progress within own personal learning portal<br />
24/7 customer support via live chat<br />
Certificate in Customer Service Skills Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br />
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you&rsquo;re an individual looking to excel within this field then Certificate in Customer Service Skills Training is for you.<br />
We&rsquo;ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept &ndash; from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br />
All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br />
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br />
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.<br />
So, why not improve your chances of gaining professional skills and better earning potential.<br />
<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>Customer Service</strong>
<ul>
	<li>Introduction To Customer Service</li>
	<li>The Power of Positive Thinking in Customer Service</li>
	<li>Types of Difficult Customers and How to Help them</li>
	<li>How to Deal with Difficult Customers</li>
	<li>Conclusion</li>
</ul>
<strong>Customer Service Basics</strong>

<ul>
	<li>Customer Service and Retention Templates</li>
	<li>Customer Service &amp; Retention Checklist</li>
	<li>Customer Service Checklist</li>
</ul>
<strong>Customer Service Skills</strong>

<ul>
	<li>First Lesson</li>
	<li>Second Lesson</li>
	<li>Third Lesson</li>
	<li>Fourth Lesson</li>
	<li>Fifth Lesson</li>
</ul>
<strong>Microsoft Word</strong>

<ul>
	<li>Module One &ndash; Getting Started</li>
	<li>Module Two &ndash; Opening</li>
	<li>Module Three &ndash; Working with the Interface</li>
	<li>Module Four &ndash; Your First Document</li>
	<li>Module Five &ndash; Basic Editing Tasks</li>
	<li>Module Six &ndash; Basic Formatting Tasks</li>
	<li>Module Seven &ndash; Formatting Paragraphs</li>
	<li>Module Eight &ndash; Advanced Formatting Tasks</li>
	<li>Module Nine &ndash; Working with Styles</li>
	<li>Module Ten &ndash; Formatting the Page</li>
	<li>Module Eleven &ndash; Sharing Your Document</li>
	<li>Module Twelve &ndash; Wrapping Up</li>
</ul>
<strong>Microsoft Excel</strong>

<ul>
	<li>Module One &ndash; Getting Started</li>
	<li>Module Two &ndash; Opening Excel</li>
	<li>Module Three &ndash; Working with the Interface</li>
	<li>Module Four &ndash; Your First Worksheet</li>
	<li>Module Five &ndash; Viewing Excel Data</li>
	<li>Module Six &ndash; Building Formulas</li>
	<li>Module Seven &ndash; Using Excel Functions</li>
	<li>Module Eight &ndash; Using Quick Analysis</li>
	<li>Module Nine &ndash; Formatting Your Data</li>
	<li>Module Ten &ndash; Using Styles, Themes, and Effects</li>
	<li>Module Eleven &ndash; Printing and Sharing Your Workbook</li>
	<li>Module Twelve &ndash; Wrapping Up</li>
</ul>
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<strong>Why Choose Us:&nbsp;</strong>

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	<li>*NUS CARD ELIGIBLE* - A purchase of any of our training courses will make you eligible for an NUS Card which gives you great discounts at various high street stores and services!</li>
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			'course_id' => '98638',
			'title' => 'Certificate in Customer Service Skills',
			'slug' => 'upto-thirty-two-hours-part-time-certificate-in-customer-service-skills-alpha-academy',
			'external_link' => 'https://www.alphaacademy.org/course/certificate-in-customer-service-skills-training/',
			'summary' => 'Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.<br />
The knowledge and skills you could learn from this&nbsp;Certificate in Customer Service Skills Training&nbsp;will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.<br />
<br />
<strong>Course Highlights</strong><br />
<br />
The price is for the whole course including final exam &ndash; no hidden fees<br />
Accredited Certificate upon successful completion at an additional cost<br />
Efficient exam system with instant results<br />
Track progress within own personal learning portal<br />
24/7 customer support via live chat<br />
Certificate in Customer Service Skills Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br />
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you&rsquo;re an individual looking to excel within this field then Certificate in Customer Service Skills Training is for you.<br />
We&rsquo;ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept &ndash; from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br />
All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br />
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br />
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.<br />
So, why not improve your chances of gaining professional skills and better earning potential.<br />
<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>Customer Service</strong>
<ul>
	<li>Introduction To Customer Service</li>
	<li>The Power of Positive Thinking in Customer Service</li>
	<li>Types of Difficult Customers and How to Help them</li>
	<li>How to Deal with Difficult Customers</li>
	<li>Conclusion</li>
</ul>
<strong>Customer Service Basics</strong>

<ul>
	<li>Customer Service and Retention Templates</li>
	<li>Customer Service &amp; Retention Checklist</li>
	<li>Customer Service Checklist</li>
</ul>
<strong>Customer Service Skills</strong>

<ul>
	<li>First Lesson</li>
	<li>Second Lesson</li>
	<li>Third Lesson</li>
	<li>Fourth Lesson</li>
	<li>Fifth Lesson</li>
</ul>
<strong>Microsoft Word</strong>

<ul>
	<li>Module One &ndash; Getting Started</li>
	<li>Module Two &ndash; Opening</li>
	<li>Module Three &ndash; Working with the Interface</li>
	<li>Module Four &ndash; Your First Document</li>
	<li>Module Five &ndash; Basic Editing Tasks</li>
	<li>Module Six &ndash; Basic Formatting Tasks</li>
	<li>Module Seven &ndash; Formatting Paragraphs</li>
	<li>Module Eight &ndash; Advanced Formatting Tasks</li>
	<li>Module Nine &ndash; Working with Styles</li>
	<li>Module Ten &ndash; Formatting the Page</li>
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	<li>Module Three &ndash; Working with the Interface</li>
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	<li>Module Eight &ndash; Using Quick Analysis</li>
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	<li>Module Ten &ndash; Using Styles, Themes, and Effects</li>
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This&nbsp;Professional Diploma in Customer Service&nbsp;is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br />
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The price is for the whole course including final exam &ndash; no hidden fees<br />
Accredited Certificate upon successful completion at an additional cost<br />
Efficient exam system with instant results<br />
Track progress within own personal learning portal<br />
24/7 customer support via live chat<br />
Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br />
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We&rsquo;ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept &ndash; from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br />
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<strong>COURSE CURRICULUM</strong>

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This&nbsp;Professional Diploma in Customer Service&nbsp;is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.<br />
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<strong>Course Highlights</strong><br />
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The price is for the whole course including final exam &ndash; no hidden fees<br />
Accredited Certificate upon successful completion at an additional cost<br />
Efficient exam system with instant results<br />
Track progress within own personal learning portal<br />
24/7 customer support via live chat<br />
Professional Diploma in Customer Service has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br />
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you&rsquo;re an individual looking to excel within this field then Professional Diploma in Customer Service is for you.<br />
We&rsquo;ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept &ndash; from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br />
<br />
All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br />
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br />
<br />
Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br />
So, why not improve your chances of gaining professional skills and better earning potential.<br />
<br />
<strong>COURSE CURRICULUM</strong>

<ul>
	<li>Customer Service</li>
	<li>Customer Relationship Management</li>
</ul>
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الشركة المعلنة عن الوظيفة

Honeywell

See all jobs at Honeywell
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Senior Customer Experience Specialist

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الشركة المعلنة عن الوظيفة

Honeywell

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الصفحة الرئيسية أستراليا Senior Customer Experience Specialist

الصفحة الرئيسية أستراليا Senior Customer Experience Specialist

Senior Customer Experience Specialist

تفاصيل الوظيفة

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الشركة المعلنة عن الوظيفة

Honeywell

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