IT Support Analyst

The creative transformation company is called WPP. We use the potential of creativity to create better futures for our clients, communities, people, and the environment. Working for WPP means interacting with more than 115,000 successful people in 110 different countries. In addition to its offices in Singapore, London, and New York, WPP has a corporate presence in significant worldwide locations. For our clients, we develop revolutionary concepts and results by combining technology, experience, commerce, and communications into one cohesive offering.Why we're hiring?Technology is the foundation of everything we do at WPP, and WPP IT's goal is to make it possible for everyone to work together, create, and prosper. In order to modernise workflows, move to cloud and micro-service-based architectures, promote automation, digitise client and colleague experiences, and provide insight from WPP's petabytes of data, WPP IT is undergoing a dramatic transition. At AKQA, we think that attractive concepts, goods, and services may be created by creatively combining science and art. We create innovative digital services and applications that captivate users with an entrepreneurial and team-oriented methodology, yielding remarkable financial gains for our customers. In a demanding, fast-paced work environment, your primary responsibility as an IT assistance Analyst will be to deliver outstanding service to the global user base via desk-side and remote assistance. You will exhibit remarkable technical proficiency and self-motivation while upholding a kind, client-centered demeanor.What you'll be doing?- Delivering remote and on-site support to the Gothenburg studio as well as remote assistance to the other AKQA locations throughout the European Union.- User account management is part of the onboarding and offboarding process for new and leaving workers.- Hardware imaging, deployment, and asset tracking—from onboarding to deprovisioning.- Troubleshooting Mac and PC hardware, software, and networking problems.- Assuming responsibility for incident tickets via the Helpdesk call-logging system and making sure that problems are resolved promptly and clearly; in addition, making sure that tickets that need to be escalated are carefully examined and that all necessary actions are recorded prior to the ticket being escalated.- Answering IT calls and trouble reports in a multi-office, multi-region setting; adhering to internal protocols and using our ticketing system for escalation processes.- Creating rules and documentation for administrative chores that are clear and simple.- Orienting new hires in our EMEA region on IT once a week.- Preserving the desktop environment's file system security, data integrity, and password security.- Assistance and troubleshooting with copiers and printers.- Preserving productive connections with AKQA personnel and leadership.What you'll need?- A proactive, self-driven individual that is eager to learn and develop as a team member.- The capacity to be cheerful at all times, even in the face of stress.- Familiarity providing user support in a multi-regional setting.- Demonstrated capacity for managing difficult, quick-response user support.- Demonstrated capacity to identify the competency levels of consumers and approach each level suitably while solving difficulties quickly and effectively.- Outstanding written and spoken English communication abilities.- A track record of organizing, prioritizing, and balancing several tasks.- Possess a great sense of customer service, a dedication to excellence, and the drive to continuously improve.Who you are?You're accessible:We value and celebrate diversity of opinion, promote open communication of ideas, and are inclusive and cooperative. We are receptive to fresh perspectives, collaborations, and methods of operation.You have optimism:We think that talent, creativity, and technology can all work together to build better futures for our clients, our people, and our communities. We take a confident attitude to all we do, willing to attempt something new and look for the unexpected.You are exceptional:When we work together, we can accomplish the remarkable. As innovators in our field and creative leaders, we consistently produce amazing results.What we'll give you?- Those with passion and drive: We support a culture where exceptional work is produced by people.- Size and opportunity: We provide the chance to design, direct, and complete projects at a size never seen in the sector.- Work that is both unique and stimulating, with the chance to join a team of imaginative problem solvers.Are you up for the challenge?An applicant's race, color, religion, belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability will not be taken into consideration for any position at WPP, an equal opportunity employer. In order to help us accomplish our goal of fostering a dynamic work environment that promotes diversity and inclusion, we actively seek out a wide pool of candidates.

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