1st Line Engineer

Ensure that lifecycle of each Service Desk active case is managed effectively and in line with the Charterhouse Group procedures and appropriate SLTs.Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers.Effectively manage supplier relationships in the best interest of Charterhouse Group and Charterhouse Group customers.Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.Provide clear and accurate instructions and information to Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and ensure Service Desk delivers consistently excellent results.Effectively manage RMA and replacement parts as per the customers' maintenance agreement.

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