الصفحة الرئيسية البحرين Zain Youth - Retail Sales - Zain

الصفحة الرئيسية البحرين Zain Youth - Retail Sales - Zain

Zain Youth - Retail Sales - Zain

دوام كامل في Talent Pal في Bahrain
نُشرت يوم October 29, 2024

تفاصيل الوظيفة

About the Role Job Purpose: To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures. Main Duties & Responsibilities:

  • Build customer's trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Ability to work as part of a team- to achieve performance metrics.
  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, vouchers...etc.) and all kinds of after sales services for existing and new customer.
  • Develop product knowledge by keeping up to date with service and product offerings.
  • Check and report challenges related to shop look and maintenance.
  • Manage the opening and closing of shops in coordination with the team leader.
  • Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
  • Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
  • Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
  • Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
  • Collect payments from customers in a secure and orderly manner.
  • Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate.
  • Handle and count cash and other payments, responsible for their reconciling payments against system records daily.
  • Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at end of shift
  • Continuously improve own performance in order to meet and exceed targets and objectives.
  • Ensure compliance with all applicable policies & regulatory requirements on Information Security
  • Perform any other related tasks as assigned or needed.
Core Competencies
  • Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  • Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
  • Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
  • Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
Functional Competencies
  • Customer Focus.
  • Selling skills.
  • Products and Services knowledge.
  • Relationship Management.
  • Negotiation skills.
Qualifications and Experience
  • University student (2nd year and above) or a fresh university graduate.
  • Experience in any related field is a plus.
  • Fluent in both Arabic and English.
  • Able to work full time on shift basis.
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