Human Resources Generalist

As an HR Generalist, you will play a key role in supporting the HR strategy and operations by providing efficient, customer-focused service to employees and managers. This role is essential in fostering a positive and productive work environment, requiring a strong understanding of HR best practices, employee relations, and operational excellence. Fluency in English is required to effectively communicate and collaborate in a global environment. Key Responsibilities:

• Manage key HR processes throughout the employee lifecycle, including HR Operations, Performance Management, and Talent Management, across both local and international locations.
• Provide advisory support to employees and managers on engagement, succession planning, conflict resolution, disciplinary actions, and performance improvement plans.
• Partner with Business Line and Functional Leadership to execute HR and business initiatives.
• Proactively address employee-related issues, including those involving management and, where applicable, union-related concerns.
• Handle employee grievances, conduct investigations into workplace concerns such as harassment and discrimination, and ensure compliance with labor laws and company policies.
• Recommend and implement process improvements, leveraging new technologies and identifying opportunities for automation and shared services to boost efficiency.
• Ensure compliance with labor laws and regulations; participate in union negotiations and collective bargaining (if applicable).
• Continuously monitor KPIs, SLAs, and business goals to drive operational excellence and promote a culture of safety.
• Maintain confidentiality and handle sensitive employee information with professionalism.
• Act as the primary point of contact for employees on HR policies, procedures, and programs, escalating issues when necessary.
• Support the administration of employee benefits programs, including health insurance, retirement plans, and leave policies.
• Educate employees on available benefits and assist with enrollment and claims issues.
• Ensure HR practices comply with federal, state, and local regulations, and stay updated on employment law changes to recommend necessary policy updates.
• Ensure consistent application of HR policies across the organization.

• 10+ years of HR experience, with a focus on employee relations and HR operations in a global, matrixed environment.
• Bachelor's degree in Human Resources, Business Administration, or a related field. HR certification (e.g., SHRM-CP, PHR) or country-specific certification preferred.
• Fluency in English is required.
• Strong knowledge of HR best practices and employment laws.
• Experience with Workday HRIS systems.
• Proactive, problem-solving mindset with a focus on delivering excellent customer service.
• Strong organizational and leadership skills, with the ability to manage multiple priorities.
• Strategic thinker with strong collaboration and communication abilities.

• An equal-opportunity employer committed to fostering a diverse and inclusive workplace.
• Access to a global network of supportive colleagues and professional growth opportunities.
• Competitive compensation and benefits package.