Founding Product Manager

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions, including support tickets, product events, and session recordings, into a unified timeline, reducing time spent switching between tools. We're remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.  ResponsibilitiesResearch and write detailed product specs for new features and products.Make strong business cases for or against proposed features by analyzing impact, effort, and alignment with business goals.Respond to customer questions and feature requests on behalf of the founders, ensuring a smooth communication flow between customers and the team.Assist new customers with onboarding, ensuring they understand the full value of Atlas and are set up for success. RequirementsScrappy, independent, and hardworking, with a passion for driving product development.Smart, with a strong desire to learn and continuously improve.Experience working at a startup, ideally with some hands-on time in product management.Ability to prioritize and make decisions with limited information and tight timelines. Nice to HaveGreat bedside manner: You're empathetic and can handle customer interactions with grace and humor.High caffeine tolerance: We move fast, and coffee helps.Lucky: You seem to be in the right place at the right time more often than not.Wins a lot: You have a track record of success, whatever that means to you. Benefitsyou'll have a high impact on the direction and outcome of Atlaswork with a driven, highly skilled team where you can learn and improve your own skills rapidlyremote work: work from anywhere you'd likeAt Atlas, we're not just building a product—we're shaping the future of customer support. If you're looking for a high-impact role where your contributions directly influence our success, we'd love to hear from you. PRB