Level 1 Voice Network Support Engineer

Planet 21 - VoiceNetwork Engineer PlanNet21 Communications are hiring Network Engineers for a Support and/or field role in Dublin. The ideal candidate will be working within the PlanNet21 Network Engineering team to support our customers and deliver network projects to clients. Provide support within designated Service Level Agreements and time frames, ensuring customer satisfaction is at the forefront of all commitments. This is a customer facing role requiring the successful candidate to undertake troubleshooting tasks, consultancy, and the ability to work with vendor support teams too. Qualifications IT related Degree or Diploma with one of the following Cisco CCNA Cisco CCNP CISCO CCVP Other vendor relevant certs Experience on CISCO CUCM, Cisco Webex Calling or other SIP Based UC platforms is required for this role. Responsibilities Troubleshoot networking issues reported by clients. Liaise with the customers to understand their network, provide reports, recommendations and technical detail On-site Installation work, including projects from time to time. Provide technical support by analyzing complex customer issues, identify root cause and resolve in accordance with SLAs to maintain and improve customer satisfaction. Most Important Competencies Understanding of networking fundamentals Experience as a field engineer or NOC experience Experience of multi-vendor equipment Excellent customer facing skills. Problem solving Works well in a team. Fluent written and verbal communication Excellent time management and troubleshooting skills. Ability to work to deadlines and within SLAs. Eagerness to learn new technologies/skills. Contribute to support documentation and knowledge base articles. Full Driver's License and own Car PlanNet21 Communications is an equal opportunities employer