IT Help Desk Engineer L1

Our IT department is currently seeking a IT Help Desk Engineer to join our support team. This role is crucial in ensuring that our day-to-day operations run smoothly, and our staff receive timely assistance with their IT-related needs. Role: IT Help Desk Engineer Key Responsibilities: Provide first line support for all internal staff, addressing issues related to PCs, printers, and phones. Log, prioritise, and manage support tickets to ensure timely resolution. Assist in the installation, maintenance, and troubleshooting of hardware and software. Work closely with other IT teams to escalate and resolve complex issues. Offer guidance to end-users to foster understanding and optimal use of our IT resources. Required Skills & Knowledge: Familiarity with common operating systems and office software. Basic understanding of networking concepts. Experience with Intune and Active Directory (AD) would be a significant advantage. Excellent communication and troubleshooting skills. Ability to work effectively both independently and as part of a team.