Application Support Engineer

Looking for energetic candidates who will be responsible for providing support to Canadian clients as a webmaster or App support engineer. Good communication skills are mandatory for this job. Below is the job description in detail. This is a fully remote-based job from 6 PM to 2 AM as per Pakistan timings.

ResponsibilitiesSupport end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.

Assess issue criticality and update end-users within the targeted time frame.

Provide after-hour client support service with communications within established SLA.

Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectations accordingly.

Develop and execute SQL queries and commands to update front and back-end site content.

Perform day-to-day site administration tasks including maintenance and updating site content.

Generate customized reports as per request.

Handle code deployment within designated environments.

Coordinate with the Rogers team to support system communication for data interchange and account administration.

Work independently and self-manage priorities and timelines for various support issues.

Job Specification- Technical Skills

SQL Databases

Troubleshooting Web Application Issues

Location: Information Technology and Services - Karachi, Pakistan#J-18808-Ljbffr