Analyst, Customer Data - EMEA

Reports to: Manager, Decision Science (in GHO)Location: EMEA London OfficePosition Summary:The EMEA Customer Data Analyst is responsible for supporting the EMEA Audience Marketing team with data-driven insights to enable the creation and execution of marketing campaigns to drive increased revenues and margins. This position is responsible for pulling and communicating all EMEA customer data to support their campaign strategies to maximize ROI and customer value. Not only will this position pull data, they will also be the main point of contact within EMEA Audience marketing meetings to bring insights to action. They are responsible for presenting the insights and answering all questions within marketing meetings. This position will report to a team out of the Global Home Office (North America) and will source as the main liaison between EMEA & Global HO. Strong communication and presentation skills required because of nature of team.What Will You Be Doing?Support of ideation, development, execution, and optimization of marketing campaigns designed to reduce deactivations, drive loyalty, and increase revenuesCoordination with cross-functional and vendor teams to ensure flawless marketing campaign delivery; including database targeting & data quality, legal, consent, accounting, etc.Query customer database to compile customer data driven insights to use for marketing activationHelp ensure all campaigns are set up and executed according to appropriate specifications and rulesDevelopment of standard reports and presentations on all campaign key performance indicatorsTrack ongoing success metrics for various customer marketing initiatives and relate them to return on investmentEnsure that disparate customer marketing projects are linked in terms of data, processes, skills, and deployment methodsWhat Do You Need To Bring?Familiarity with querying languages, database structures and Microsoft Office Solutions, particularly Excel and PPTExperience with presenting and owning cross-functional meetingsSQL required; SnowSQL and PowerBI experience preferredFamiliarity with retail and marketing analyticsMust have attention to detail with a strong focus on analyticsStrong project management and inter-departmental coordination skillsHighly motivated with ability to thrive in a fluid and demanding environmentNaturally curious, with a desire to dig deeper to find the why and identify key trends/ themesFamiliarity with data privacy laws and best practicesOur CompanyAbercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we're here for our associates, customers and communities on the journey to being and becoming who they are - and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.Our ValuesWe lead with purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being a 2021 recipient of Fortune's Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.What You'll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:401(K) savings plan with company matchFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeavePaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are "work from anywhere" days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!Additional InformationABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

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