E Commerce Asisstant
تفاصيل الوظيفة
Job Advertisement: E-commerce Administrative Staff
Company: Kwik Kat Distributors
Location: Pretoria CBD
Employment Type: Contract
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About Us: Kwik Kat Distributors is a premier distributor of high-quality homeware and kitchenware items, specializing in providing our customers with an exceptional online shopping experience. We pride ourselves on our wide range of products, competitive prices, and commitment to customer satisfaction. We are currently seeking a detail-oriented and proactive E-commerce Administrative Staff member to join our growing team.
Position Overview: The E-commerce Administrative Staff member will play a crucial role in managing and optimizing our online store operations. This position requires a dynamic individual with a strong understanding of e-commerce platforms, excellent organizational skills, and a passion for delivering superior customer service.
Key Responsibilities:
- Manage product listings, including adding new products, updating existing listings, and ensuring accurate product information across all e-commerce platforms.
- Monitor inventory levels and coordinate with the warehouse team to ensure timely restocking of popular items.
- Process online orders, returns, and exchanges, ensuring a seamless customer experience.
- Handle customer inquiries and resolve issues through various communication channels (email, chat, phone).
- Assist in the development and implementation of marketing strategies to drive online sales.
- Analyze sales data and generate reports to identify trends and opportunities for improvement.
- Collaborate with the marketing and design teams to create engaging content for product descriptions, banners, and promotions.
- Maintain the overall look and functionality of the online store, ensuring it is user-friendly and up-to-date.
- Previous experience in e-commerce administration or a related field.
- Proficiency with e-commerce platforms such as Shopify, WooCommerce, or Magento.
- Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Basic understanding of SEO and digital marketing principles is a plus.
- High school diploma or equivalent; additional qualifications in business, marketing, or a related field are advantageous.
- Competitive salary.
- Paid time off and holiday pay.
- Opportunities for professional development and career growth.
- Employee discounts on company products.
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Kwik Kat Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Join our team and help us enhance the online shopping experience for our customers!
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