Email/Chat Support Specialist - Retail Industry

Email/Chat Support Specialist - Retail IndustryJob Overview:

Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company's worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Job Description:Prompt chat and email response to customers

Document each customer's question or problem as well as the resulting answer or solution

Develop customer service solutions

Maintain service level

Job Specification:Intermediate or above

Age limit: 18-40

Excellent communication (verbal & written)

Proficiency with MS Office particularly MS Excel

Flexibility

Customer-centric attitude

Problem-solving

Adaptability

Perks & Benefits:Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

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