Manager - Claims (Hong Kong Market) - Mandarin Speaking
دوام كامل
في AIA Hong Kong and Macau
في
Hong Kong
نُشرت يوم October 26, 2024
تفاصيل الوظيفة
Manager - Claims (Hong Kong Market) - Mandarin Speaking
FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Responsible for determining the validity and authorising settlement of individual life insurance claims. Job Responsibilities:- Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and under performing.
- Lead employees to meet quality, turnaround time and efficiency benchmark.
- Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.
- Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.
- Build a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy.
- Regularly communicate organization information through department meetings, one-on-one meetings, emails, and interpersonal communication.
- Actively involved in process improvement initiatives to improve efficiency and quality of claims delivery.
- Coordinate and implement team engagement activities to develop closer team spirit and build work life balance environment.
- Actively handles key employee retention and development.
- Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.
- A recognized tertiary Diploma / Degree in Biology, Biotechnology, Medical Science, Social Science, Business Management or equivalent qualifications.
- Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.
- Sound knowledge of Major and Minor claims.
- Experience in Life insurance with an added advantage.
- Self-motivated and customer oriented.
- Time management skills.
- Computer literate in Microsoft Office.
- Good dedication at work, good demeanor, willing to learn.
- Able to adapt to a desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hours (including weekend & public holiday).
- The role is required to follow Hong Kong working calendar.
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