Airline Ticketing Agents CSR With or without BPO Experience

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents.

List of vacant positions: (HIRING)

Customer Service Representative

Technical Support Representative

Sales/Retail Representative

Travel and Hotel Associate

Healthcare Specialist

Financial Associate (PRIO)

Telemarketer

Content Moderator

General Responsibilities: Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using scripts and procedures.

know the company products, services, policies, and procedures to effectively address customer inquiries during training period.

Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications: Can visit Ortigas site (for Face to Face Interview only).

Amenable to working on-site

Amenable to work in rotating shifts (morning, mid, & night shifts)

Filipino Citizen, or hold relevant residence status

At least Highschool Graduate

18 years old and above

At least Conversant / Basic English

Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have (Optional): Proven customer service experience, preferably in a call center or customer support environment.

Further details will be discussed during the interview. Apply now!