الصفحة الرئيسية الإمارات العربية المتحدة Guest Relation Executive - Emirati Only
الصفحة الرئيسية الإمارات العربية المتحدة Guest Relation Executive - Emirati Only
Guest Relation Executive - Emirati Only
تفاصيل الوظيفة
Job Description:
- Welcoming Guests : Greet and welcome guests upon arrival, ensuring a warm and friendly reception.
- Check-In and Check-Out : Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.
- Guest Inquiries : Respond to guest inquiries and provide information about the hotel, local attractions, and services.
- Complaint Resolution : Handle guest complaints and issues promptly and professionally, ensuring guest satisfaction.
- VIP Services : Coordinate special services for VIP guests, including personalized welcome amenities and room preferences.
- Event Coordination : Assist in organizing and coordinating events, meetings, and special occasions for guests.
- Public Relations : Develop and maintain positive relationships with local media, influencers, and community organizations.
- Social Media Management : Manage the hotel’s social media accounts, posting updates and engaging with followers.
- Guest Feedback : Collect and analyze guest feedback to improve services and enhance the guest experience.
- Concierge Services : Provide concierge services, such as booking tours, making restaurant reservations, and arranging transportation.
- Liaison with Departments : Communicate guest needs and preferences to relevant departments to ensure a seamless experience.
- Promotional Activities : Assist in planning and executing promotional activities and campaigns to attract guests.
- Crisis Management : Handle emergency situations and crises, ensuring guest safety and comfort.
- Training Staff : Train and mentor new guest relations staff, ensuring they understand the hotel’s standards and procedures.
- Reporting : Prepare and present reports on guest satisfaction, feedback, and public relations activities to management.
- Must have at least 1-year experience in the hospitality industry.
- Ability to communicate effectively in English and Arabic.
- Strong willingness to work flexible hours and ability to work under pressure.
- Experience working in an island resort.
- Reliably commute or planning to relocate to Abu Dhabi before starting work (Required)
- High school or equivalent (Required)
- Guest Relations: 1 year (Required)
- Arabic & English (Required)
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الشركة المعلنة عن الوظيفة
Al Maya Island & Resort
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