Guest Relation Executive - Emirati Only

دوام كامل في Al Maya Island & Resort في UAE
نُشرت يوم October 25, 2024

تفاصيل الوظيفة

Job Description:

  1. Welcoming Guests : Greet and welcome guests upon arrival, ensuring a warm and friendly reception.
  2. Check-In and Check-Out : Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.
  3. Guest Inquiries : Respond to guest inquiries and provide information about the hotel, local attractions, and services.
  4. Complaint Resolution : Handle guest complaints and issues promptly and professionally, ensuring guest satisfaction.
  5. VIP Services : Coordinate special services for VIP guests, including personalized welcome amenities and room preferences.
  6. Event Coordination : Assist in organizing and coordinating events, meetings, and special occasions for guests.
  7. Public Relations : Develop and maintain positive relationships with local media, influencers, and community organizations.
  8. Social Media Management : Manage the hotel’s social media accounts, posting updates and engaging with followers.
  9. Guest Feedback : Collect and analyze guest feedback to improve services and enhance the guest experience.
  10. Concierge Services : Provide concierge services, such as booking tours, making restaurant reservations, and arranging transportation.
  11. Liaison with Departments : Communicate guest needs and preferences to relevant departments to ensure a seamless experience.
  12. Promotional Activities : Assist in planning and executing promotional activities and campaigns to attract guests.
  13. Crisis Management : Handle emergency situations and crises, ensuring guest safety and comfort.
  14. Training Staff : Train and mentor new guest relations staff, ensuring they understand the hotel’s standards and procedures.
  15. Reporting : Prepare and present reports on guest satisfaction, feedback, and public relations activities to management.
Qualifications:
  • Must have at least 1-year experience in the hospitality industry.
  • Ability to communicate effectively in English and Arabic.
  • Strong willingness to work flexible hours and ability to work under pressure.
  • Experience working in an island resort.
Job Type: Full-time Pay: AED4,000.00 - AED5,000.00 per month Ability to commute/relocate:
  • Reliably commute or planning to relocate to Abu Dhabi before starting work (Required)
Education:
  • High school or equivalent (Required)
Experience:
  • Guest Relations: 1 year (Required)
Language:
  • Arabic & English (Required)
Application Deadline: 30/11/2024#J-18808-Ljbffr

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