الصفحة الرئيسية قطر Technical Support Engineer
الصفحة الرئيسية قطر Technical Support Engineer
Technical Support Engineer
تفاصيل الوظيفة
Company DescriptionWith the international capability to deliver engineering services in electrical, controls, machine design, information technology, and manufacturing business strategy, Avanceon creates integrated solutions that enable clients to control, improve, and optimize their manufacturing processes.Avanceon's experience in engineering services, software solutions, energy optimization, and support services enable our clients the opportunity to achieve powerful business results and financial returns.Job Description
Technical Execution (onsite & in-house) and remote technical liaison and rendering technical support services for the SCADA & PLC Systems installed base. Responsibility includes efficiently reporting the full life cycle of service execution. The position will require close working with customers' teams and internal teams.The position will eventually grow as a Team leader managing technical executions.Major Areas of Responsibility:Engineering& Technical Support service executions of SCADA/PLC based ControlSystems across the customer-base i.e., Oil & Gas, Utilities,Infrastructure & Metros.Understandthe customer's high-level business challenges for field technical supportand match company's solutions to customer's business and technicalrequirements.Executefield supports and identify areas of improvement on site through upgradingexisting systems or adding new components to make the system remain available,updated, sustainable and robust.Abilityto plan activities in view of changing workload & managingexpectations to deliver effective results.Willingnessto travel to sites across the country for support executions.Theindividual in this position will be responsible for developing, deployingand integrating small to mid-sized automation solutions as part of thestrategic improvement plans for the customers.Thisincludes tasks such as installed-base evaluation, technical consulting,identifying & incorporating improvements to enhance system's reliability& availability to reduce process downtime to a minimum.Documentingsolutions & work performed reports.Respondingto incidents and problems coming directly from the customers throughremote support / On-Site support visits.Usingexisting skills and knowledge as well as appropriate support resources toassist customers to find resolution to their problemsOrganizingsupport for customer sites for the implementation of fixes and solutionswhere appropriate, either via discussing directly with customer, via emailor phoneEscalatingcalls to vendors to resolve any issues where required.Assisting all teams within the servicedepartment as required.Qualifications
B. E / B. Tech (Electrical/Electronics/ Mechatronics/Computer Systems)Required Skills & Experience:Knowledge& skillset for development, configurations, diagnosis &troubleshooting of SCADA systems(Siemens PCS7 / WinCC SCADA) andasscoiated PLC systems i.e. Simatic S7-400H, S7-300, S7-1200, S7-1500 andlegacy system is essential.Skillseton server-client based architecture, databases and reporting i.e., Historian,Vintage Point and OPC & 3 rdparty communicationintegrations.Knowledge& skillset for diagnosis & troubleshooting of Allen Bradley PLCs, GE-IPPLCs/PACs, and Schneider PAC/PLC, is desirable.Skillseton other PLC/DCS systems will be considered as added advantage.Knowledgeof Process Control Systems, Emergency Shutdown Systems, Fire & GasSystems, Fuel Farms and Terminals.Knowledgeof Process Plant, Utilities operation and Power Distribution will beconsidered as added advantage.Understandingabout maintenance techniques such as MPT maintenance planning tables,preventive, corrective, and predictive maintenance, performing root causefailure analysis, failure mode and effect analysis, Single point offailure studies, MTBF, MTBR, Failure rate etc.Flexibilityto travel.Preferably2-5 years or above experience in the field of I&E maintenance &technical executions.Bilingualwith Excellent English fluency.#J-18808-Ljbffr
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