الصفحة الرئيسية الإمارات العربية المتحدة Senior Service Ambassador (UAE National Only)
الصفحة الرئيسية الإمارات العربية المتحدة Senior Service Ambassador (UAE National Only)
Senior Service Ambassador (UAE National Only)
تفاصيل الوظيفة
Senior Service Ambassador Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the Business Area: The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari'ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking. In this role, your key responsibilities include: Oversee the Qmatic machine operations to ensure a positive, smooth and correct customer experience between the customer and the Bank. Monitor all identified issues raised through to resolution by addressing any disruptions in the queuing system to ensure the machine is operating successfully at all times. Welcome and greet all customers, understand the purpose of their visit and guide them to the most appropriate service point to ensure that their transaction or service is fulfilled quickly while keeping customers informed of the approximate waiting and service times. Maintain knowledge of Bank digital processes to educate and guide customers and Customer Service Ambassadors in utilizing alternative digital channels for a successful Branch visit. Perform required care and diligence in day-to-day conduct, consistently following the Bank's policies and guidelines to protect the Bank from financial and non-financial loss. Report any incidents to the line manager occurring during day-to-day business, making recommendations for improvements to analyze customer dissatisfaction and mitigate recurrence. Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard while delivering the expected level of service to customers and stakeholders. Manage self in line with the Bank's people management policies, procedures, processes, and practices to maximize own contribution to business performance. Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions.
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الشركة المعلنة عن الوظيفة
Confidential
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