Senior Director of Product Management, Operations

Senior Director of Product Management, OperationsIt's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...About the roleFirst things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it down to a job description (which we do because this is a job description), it would be this:Key Responsibilities:Strategic Leadership:Develop and execute the product vision, strategy, and roadmap for the Operations Tribe in alignment with Mews' overall business objectives.Identify market trends, customer needs, and competitive landscape to inform product decisions and prioritize initiatives.Collaborate with executive leadership to define and communicate the product strategy and vision internally and externally.Team Management:Lead, mentor, and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.Set clear goals, provide regular feedback, and support the professional development of team members.Ensure effective resource allocation and manage the team's performance to achieve product goals and deadlines.Product Development:Oversee the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality products.Work closely with engineering, design, marketing, and other stakeholders to define product requirements, create user stories, and prioritize the product backlog.Ensure product features are designed with a user-centric approach, delivering exceptional value and usability to our clients.Stakeholder Collaboration:Act as the primary liaison between the Operations Tribe and other internal teams, including sales, customer success, and support, to ensure alignment and effective communication.Engage with customers, partners, and industry experts to gather insights, validate product concepts, and drive adoption and customer satisfaction.Represent Mews at industry events, conferences, and customer meetings, evangelizing the product vision and gathering valuable feedback.Performance Measurement:Define and track key performance metrics to measure the success of the product and make data-driven decisions.Conduct regular reviews of product performance, user feedback, and market conditions to iterate and improve the product offering.Implement best practices and processes to optimize product management workflows and increase efficiency.Qualifications:Proven track record of successfully bringing complex software products to market, preferably within the hospitality or operations management industry.Strong strategic thinking and analytical skills, with the ability to synthesize market data, customer insights, and business objectives into actionable product strategies.Excellent leadership and people management skills, with a demonstrated ability to build and lead high-performing teams.Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences.Strong collaboration and stakeholder management abilities, with experience working in a cross-functional and global environment.Passion for innovation, customer-centricity, and driving continuous improvement.What's in it for you?Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:Best-in-class Parental Leave Policy: As the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.Participation in the Company shares program.Flexible Benefits via the ThanksBen platform.Unlimited paid holiday.Wellness Wednesdays: Once a month, the whole company enjoys a day where you can attend to your own well-being.Remote/flexible working (we're 100% hybrid-proof).Monthly working from home allowance and a monthly healthcare insurance allowance.Regular team events and socials.Who is Mews?Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.Everyone is welcome at MewsTo reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!One very important note: don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply.

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