Program Manager

About the job Get To Know Us First!Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions' call centers from a cost to a revenue center.Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote teamCareers - - Do You Make the Cut?As a Program Manager, you will be responsible for:Develop and manage project plans and ensure on-time delivery.Perform risk management and change management on projects.Provide day-to-day coordination and quality assurance for projects and tasks.Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phasesApplies project management methodology, tools, techniques, and terminologyManages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptanceManage project execution from initiation to closureCommunicates project plan — Ensures a common understanding by setting expectations according to the Project Plan, in order to align the stakeholders and team membersMonitors and controls project work — Measures project performance using appropriate tools and techniquesDevelops communication plan — develop the communication plan with internally and external stakeholdersOversees approved actions — Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project Act as mediator between customer stakeholders and team membersResolve issues and solve problems throughout project life cycleEffectively manage project scope by ensuring any changes to scope are documented and approvedTrack and report on project milestones and provide status reports to customer stakeholdersLead, coach, and motivate project team members on a proactive basisResponsible for working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates, and timingDrive resolution to key decisions and actions needed Manage Change Requests that arises during the implementationSteer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions. Posses strong customer facing skills.Should have technical background with architecture experienceRequirements :- Extremely self-motivatedAbility to learn quicklyGrowth Mindset (read this if you dont know what it means - link)Emotional Maturity (read this if you dont know what it means - link)Passionate about the possibilities at the intersection of AI + BankingWorked in a startup of 5 to 30 employees10 to 14 years of project management experience.Must have used one of the project management tools like MPP, Salesforce Management or Smart Sheet, project resource allocation and project time tracking tools like OpenAir etc.Project management certification (PMP) preferredShould have managed at least 3 full-fledged projects from end-to-endExperience working with off-shore teams is requiredExperience working on a virtual/global team is requiredGood to have Banking domain experienceGood to have experience in defining project KPIEffective communicationAnalyzing and managing project riskExperience in executing support, and maintenance projects is an added advantageMBA is good to have, but not mandatoryShould have excellent analytical skills and critical thinking abilityHave thirst for knowledge and a love of researchPrevious work experience in a chatbot space is a huge plus. Posses strong communication skills. PRB